At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store growth.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and community.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Other info: Opportunities for personal development and a vibrant, inclusive work culture.
- Why this job: Be part of a B Corp certified brand that values people and the planet.
- Qualifications: Experience in leadership and a passion for fashion and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this, our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team.
At Mulberry, our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
- Partner with your Store Leader to develop the best team. You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
- You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration. You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- You will always be Customer focused. You will nurture a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
- You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
- You will collaborate with your Store Leader to be commercially driven. You will continually demonstrate a commitment to driving your business. You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
- You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities. You will lead and deliver operational excellence showing respect and consideration for people, product, and your environment.
- You will care about people and the planet. You will embody our Values in all you do by being honest, dynamic, and community spirited. You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
- You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
You are: Inspiring, Engaging, Agile, Perceptive, An experienced Leader, In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us.
Assistant Manager Shepton Mallet, UK Permanent Full-Time employer: Mulberry
Mulberry is an exceptional employer that champions a culture of inclusivity, creativity, and sustainability. As a B Corp certified brand, we offer our employees not only competitive salaries and generous benefits, including a product allowance and extra day off for birthdays, but also a supportive environment that fosters personal and professional growth. Join us in Shepton Mallet to be part of a dynamic team that values honesty, community spirit, and a commitment to making a positive impact on people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager Shepton Mallet, UK Permanent Full-Time
✨Tip Number 1
Get to know the brand! Before your interview, dive into Mulberry's history and values. Understanding their commitment to sustainability and community spirit will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Show off your people skills! As a 'People and Experience Leader', it's crucial to demonstrate your passion for customer service and team development. Share examples of how you've created a positive environment in previous roles, and be ready to discuss how you can bring that energy to Mulberry.
✨Tip Number 3
Be prepared to talk numbers! Mulberry is looking for someone who can drive business growth. Brush up on your market awareness and think about how you can leverage data to maximise trading opportunities. Bring some ideas to the table during your chat!
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team culture, training opportunities, and how Mulberry supports its employees. This not only demonstrates your interest but also helps you gauge if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager Shepton Mallet, UK Permanent Full-Time
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for people shine through! Share experiences where you've created memorable customer interactions or built strong team dynamics. We want to see how you embody the spirit of community and inclusivity.
Be Authentic and Honest:Mulberry values honesty, so be yourself in your application. Don’t just list your skills; tell us about your journey and what drives you. We appreciate genuine stories that reflect your personality and values.
Highlight Your Commercial Awareness:Demonstrate your understanding of the retail landscape and how you can contribute to our store's success. Use specific examples of how you've maximised trading opportunities in the past. We love seeing candidates who are commercially savvy!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Mulberry family!
How to prepare for a job interview at Mulberry
✨Know the Mulberry Spirit
Before your interview, dive deep into understanding Mulberry's ethos and values. Familiarise yourself with their commitment to sustainability and community spirit. This will not only help you align your answers with their culture but also show your genuine interest in the brand.
✨Showcase Your People Skills
As an Assistant Manager, you'll be a 'People and Experience Leader'. Prepare examples of how you've successfully led teams, encouraged diversity, and fostered an inclusive environment. Highlight your ability to give constructive feedback and celebrate team successes.
✨Customer Experience is Key
Mulberry places a strong emphasis on delivering extraordinary customer experiences. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you can inspire your team to create memorable moments for shoppers.
✨Be Commercially Savvy
Understand the retail landscape and be prepared to discuss how you can drive business growth. Research current market trends and think about how you can leverage them in your role. Show that you're not just passionate about fashion, but also about making smart business decisions.
