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- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a luxury retail environment.
- Company: Join Mulberry, the UK's largest luxury leather goods maker, committed to sustainability and responsible craft.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, extra birthday leave, and wellness support.
- Why this job: Be part of a purpose-driven brand that values creativity, collaboration, and environmental responsibility.
- Qualifications: Experience in leadership, preferably in luxury fashion; passion for fashion is essential.
- Other info: Mulberry promotes diversity and offers training opportunities to help you grow.
The predicted salary is between 28800 - 43200 £ per year.
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
At Mulberry our Assistant Managers are called \’People and Experience Leaders\’ because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you:
You will partner with your Store Leader to develop the best team:
– You will support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will always be customer focused:
– You will nurture a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
– You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
You will collaborate with your Store Leader to be commercial:
– You will continually demonstrate a commitment to driving your business.
– You will collaborate and build key relationships to accelerate store growth.
– You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
– You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
– Inspiring
– Engaging
– Agile
– Perceptive
– An experienced Leader (preferably within luxury fashion but not essential)
– In love with fashion!
What we will do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Assistant Manager London, UK Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager London, UK Permanent Full-Time
✨Tip Number 1
Familiarise yourself with Mulberry's values and commitment to sustainability. Show your passion for responsible luxury in conversations, as this aligns with their ethos and will demonstrate that you are a good cultural fit.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past, especially in creating inclusive environments. Highlight your ability to embrace diversity and foster collaboration, as these are key traits they seek in a People and Experience Leader.
✨Tip Number 3
Research current trends in the luxury fashion market and be ready to discuss how you can leverage this knowledge to drive store growth. Being able to demonstrate market awareness will set you apart from other candidates.
✨Tip Number 4
Think about how you can contribute to Mulberry's 'Five C’s' strategy. Prepare to share ideas on how you would promote environmental responsibility within the store, showcasing your commitment to sustainability and community engagement.
We think you need these skills to ace Assistant Manager London, UK Permanent Full-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's ethos, values, and commitment to sustainability. This will help you align your application with their mission and demonstrate your passion for responsible luxury.
Tailor Your CV: Highlight relevant experience in leadership, customer service, and team development. Emphasise any previous roles in luxury fashion or retail, showcasing your ability to create a high-performing team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the brand. Discuss how your values align with Mulberry's commitment to sustainability and how you can contribute to fostering a diverse and inclusive team environment.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led teams, encouraged collaboration, and driven business growth. Highlight your ability to create a positive culture that embraces feedback and nurtures talent.
How to prepare for a job interview at Mulberry
✨Emphasise Your People Skills
As an Assistant Manager, or 'People and Experience Leader', it's crucial to showcase your passion for people. Prepare examples of how you've successfully led teams, encouraged diversity, and fostered a sense of belonging in previous roles.
✨Demonstrate Customer Focus
Mulberry values extraordinary customer experiences. Be ready to discuss how you've created memorable interactions for customers in the past and how you plan to inspire your team to do the same.
✨Showcase Your Commercial Acumen
Highlight your understanding of market trends and your ability to drive business growth. Prepare to discuss specific strategies you've implemented to maximise trading opportunities and improve store performance.
✨Align with Sustainability Values
With Mulberry's commitment to sustainability, be prepared to discuss how you incorporate environmentally responsible practices into your work. Share any relevant experiences that demonstrate your dedication to promoting a greener future.
