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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store growth.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Other info: Embrace diversity and foster an inclusive culture while growing your career.
- Why this job: Be part of a purpose-driven brand that values people, creativity, and sustainability.
- Qualifications: Experience in leadership, preferably in luxury fashion, with a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry, our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you:
- You will partner with your Store Leader to develop the best team.
- You will support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
- You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
- You will always be customer focused: nurture a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
- You will develop and maintain key customer relationships using in-store CRM tools to support you and your team.
- You will collaborate with your Store Leader to be commercial: continually demonstrate a commitment to driving your business.
- You will collaborate and build key relationships to accelerate store growth.
- You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
- You will lead and deliver operational excellence showing respect and consideration for people, product, and your environment.
You are:
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced Leader (preferably within luxury fashion but not essential)
- In love with fashion
Culture: Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability: As a certified B Corp, we are committed to using business as a force for good. You'll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us.
Assistant Manager employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mulberry's values, especially their commitment to sustainability and community. This will not only help you in interviews but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions, but also think about how you can demonstrate your passion for people and customer experience. Use examples from your past roles to showcase your leadership skills and ability to create a positive environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Mulberry family. Good luck!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for people shine through! Share experiences where you've created a welcoming environment or fostered team spirit. We want to see how you embody the 'People and Experience Leader' ethos.
Highlight Your Customer Focus: Make sure to include examples of how you've delivered exceptional customer experiences in the past. We love candidates who can demonstrate their commitment to nurturing relationships and creating memorable moments for customers.
Embrace Diversity and Inclusion: At Mulberry, we value diversity and inclusion. In your application, mention how you've supported diverse teams or encouraged different perspectives. Show us that you understand the importance of creating a culture where everyone feels valued.
Be Authentic and Reflect Our Values: Let your personality come through in your writing! Align your values with ours by showcasing your commitment to sustainability and community. We want to see how you can be an ambassador for Mulberry and contribute positively to our brand.
How to prepare for a job interview at Mulberry
✨Know Your Mulberry Spirit
Before your interview, dive deep into Mulberry's values and ethos. Understand their commitment to sustainability and how it shapes their brand. Be ready to discuss how your personal values align with theirs, especially regarding community and environmental responsibility.
✨Showcase Your People Skills
As an Assistant Manager, or 'People and Experience Leader', your ability to inspire and engage is crucial. Prepare examples of how you've successfully led teams, embraced diversity, and fostered a collaborative environment. Highlight your experience in creating a welcoming atmosphere for both customers and staff.
✨Demonstrate Customer Focus
Mulberry places a strong emphasis on delivering extraordinary customer experiences. Think of specific instances where you went above and beyond for a customer or improved customer relationships. Be ready to share how you would nurture these relationships using CRM tools.
✨Be Commercially Savvy
Understand the retail landscape and be prepared to discuss how you can contribute to store growth. Familiarise yourself with market trends and be ready to analyse how they could impact Mulberry. Show that you can think strategically about driving business success while maintaining operational excellence.