Practice Manager in Pudsey

Main duties of the job

Working closely with the GP Partners, the Practice Manager is responsible for ensuring the smooth and efficient running of the practice. This is a varied and hands-on position that requires strong leadership and excellent interpersonal skills to actively support the whole practice team. The ability to balance long-term planning with day-to-day demands is essential.

To ensure the effective day-to-day running of the practice, adapting to changing priorities as needed. Lead service improvement, strategic planning and long-term development of the practice. Maintain compliance with Care Quality Commission standards, NHS requirements, safeguarding responsibilities and health and safety legislation. Develop and implement operational policies and procedures to optimise efficiency and patient care.

Strong financial control with experience in accounts, budgets, payroll, income streams and reporting.

About us

We are a busy but friendly GP training practice based in the heart of Pudsey, West Yorkshire. Our clinical team consists of 4 GP Partners, 2 salaried GPs, 2 Practice Nurses, a Nursing Associate and a Health Care Assistant. We also work closely with our Primary Care Network and have PCN staff working in our Practice. Our non-clinical staff include an Office Manager and Lead Receptionist. Our admin team cover reception and also back office jobs.

Job responsibilities

• Personnel and training: Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training. Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date.
• Finance and profitability: Responsibility for the accounts, and all other financial aspects of the practice, including payroll and NHS pension scheme arrangements. Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and preparing financial reports for the partners.
• Information technology: Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.
• Premises and equipment: Responsibility for security, repairs, insurance and maintenance of premises, services and equipment. Ensuring that the practice complies with aspects of Health and Safety at Work legislation.
• Patient services: Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner. Reviewing and updating the practices information leaflet/website, practice publicity and health education material.
• Future planning: Preparing a practice business plan, annual report and practice aims and objectives as required by the partners. Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.
• External relationships: Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies.
• Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. All such information is to be regarded as strictly confidential.
• Health and safety: The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health and Safety policy.
• Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
• Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment.
• Quality: The post-holder will strive to maintain quality within the practice.
• Communication: The post-holder should recognise the importance of effective communication within the team.
• Contribution to the implementation of services: Apply practice policies, standards and guidance.

Person Specification

Qualifications: Strong financial control with experience in accounts, budgets, payroll, income streams and reporting. Experience of all aspects of human resources including recruitment, staff development, discipline & grievance procedure, workforce planning, performance management including training and development, employment policies and procedures ensuring compliance with statutory requirements. Good knowledge of Information governance. Previous management experience in a GP Practice. Knowledge of SystmOne along with building and performing searches. Implementing policies and procedures.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.