At a Glance
- Tasks: Provide top-notch customer support via calls and emails in a fast-paced environment.
- Company: Join a dynamic team that values respect and collaboration.
- Benefits: Earn £13.50 per hour with weekly pay and flexible shifts.
- Other info: Opportunity to work from home and develop your career in a supportive team.
- Why this job: Be the voice of our clients and make a real difference every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27360 - 27360 £ per year.
Bilingual Romanian/English Speaking Customer Service Agent
Location: Work From Home
Job Type: Temporary – Ongoing
Hours: 7am-4pm
Pay: £13.50 per hour – Weekly Pay
We are currently recruiting for a Customer Service Agent to join a fast-paced and dynamic team. As a Customer Service Advisor, you will be the voice of our clients, delivering outstanding customer support through inbound and outbound calls, email management, and administrative support. It is a busy and fast-moving campaign and will sometimes have quiet days. They are looking for someone to adapt to that environment. You will be working in a team and building relationships, so respect and kindness to your other colleagues and team leaders is a must!
Key Responsibilities- Handle inbound and outbound customer calls professionally.
- Respond to high volumes of emails accurately and efficiently.
- Maintain accurate data entry and meet quality standards.
- Meet daily and weekly performance targets.
- Escalate issues in line with company procedures.
- Support additional campaigns as required.
- Work flexible shifts, including weekends and overnights where needed.
- Previous customer service experience essential.
- Strong communication and interpersonal skills.
- Good attention to detail and ability to multitask.
- Proficient in Microsoft Office 365.
- Able to work effectively in a fast-paced team environment.
Temp Bilingual English/Romanian Speaking Customer Service Agent - Homebased in Wokingham employer: Mulberry Recruitment
Join a vibrant and supportive team as a Temp Bilingual English/Romanian Speaking Customer Service Agent, where your contributions are valued and recognised. Enjoy the flexibility of working from home while benefiting from competitive pay and opportunities for personal growth in a dynamic environment. Our culture prioritises respect and collaboration, ensuring you thrive both individually and as part of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Temp Bilingual English/Romanian Speaking Customer Service Agent - Homebased in Wokingham
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your adaptability! The job description mentions a fast-paced environment, so think of examples from your past where you've successfully handled changes or challenges. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Temp Bilingual English/Romanian Speaking Customer Service Agent - Homebased in Wokingham
Some tips for your application 🫡
Show Off Your Bilingual Skills:Since this role is all about being bilingual, make sure to highlight your English and Romanian language skills in your application. We want to see how you can use both languages to provide top-notch customer service!
Tailor Your Experience:When you're writing your application, focus on your previous customer service experience. Share specific examples of how you've handled calls or emails, and how you’ve met targets. This helps us see how you'd fit into our fast-paced environment.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us how you can bring kindness and respect to the team, as building relationships is key in this role.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. We can’t wait to hear from you!
How to prepare for a job interview at Mulberry Recruitment
✨Brush Up on Your Bilingual Skills
Since this role requires you to communicate effectively in both English and Romanian, make sure you're comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your fluency during the interview.
✨Know the Company and Its Values
Research the company’s mission and values before your interview. Understanding their culture will help you align your answers with what they’re looking for, especially when it comes to teamwork and respect, which are crucial for this role.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle various customer service situations, such as dealing with a difficult customer or managing high volumes of calls. Be ready to share specific examples from your past experience that demonstrate your problem-solving skills and ability to multitask.
✨Show Your Flexibility and Adaptability
This job involves working in a fast-paced environment with varying workloads. Be prepared to discuss how you've successfully adapted to changing situations in previous roles, and express your willingness to work flexible shifts, including weekends and overnights.
