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- Tasks: Provide top-notch support to customers using accounting software and mentor junior team members.
- Company: Fast-growing fintech company with a focus on innovation and customer service.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and continuous improvement.
- Why this job: Combine your accountancy skills with tech in a role that makes a real difference.
- Qualifications: Degree in Accountancy or related field and customer service experience required.
The predicted salary is between 24800 - 24800 £ per year.
A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong customer service skills.
You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function.
Key Responsibilities- Deliver high-quality second-line support via telephone and email to accountancy customers.
- Oversee the daily workflow of first-line Customer Support Executives.
- Act as a subject matter expert, supporting and developing team members' accounting knowledge and customer service skills.
- Collaborate with Compliance Specialists to identify training needs and assist in delivering training.
- Maintain a strong understanding of all company products.
- Create, update, and maintain support documentation (FAQs, user guides, knowledge base articles).
- Develop internal and customer-facing training materials, including video content.
- Act as the lead contact for Accounts Production products within the software suite.
- Log and review product enhancements and defects, including testing and validation.
- Participate in pre-release product testing.
- Monitor and report on team performance against SLAs to the Head of Customer Care.
- Degree in Accountancy or a related field.
- Minimum 6 months experience in a customer service role.
- Working knowledge of UK tax, including self-assessment, tax bands, and calculation structures.
- Understanding of financial statements, including balance sheets and general accounts preparation.
- Familiarity with double-entry bookkeeping principles.
- Strong interest in software and technology (role focuses on software support rather than complex tax advisory).
- Excellent written and verbal communication skills.
- Confident and professional telephone manner.
- Clear and concise written communication.
- Strong customer-focused approach.
- Analytical and well-organised problem-solving skills.
- Ability to coach, mentor, and share knowledge effectively.
- Positive and professional approach when dealing with customers at all levels.
- Proactive mindset with a drive to improve processes.
- Ability to influence and engage others.
Customer Support Consultant-Accountancy in Wokingham employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant-Accountancy in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and accountancy sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer support and accountancy. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve got experience with accounting software, be ready to demonstrate your knowledge during interviews. Bring examples of how you've solved customer issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Consultant-Accountancy in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accountancy background and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your technical knowledge can help us support our customers better. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and concisely. We love a good storyteller, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Make sure you brush up on your accountancy knowledge, especially UK tax and financial statements. Being able to discuss these topics confidently will show that you’re not just a customer support consultant but also a subject matter expert.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries in the past. Highlight your ability to build relationships and provide practical solutions, as this role is all about combining technical knowledge with strong customer service.
✨Be Ready to Mentor
Since mentoring junior team members is part of the job, think of ways you’ve helped others in previous roles. Be prepared to discuss your coaching style and how you can contribute to the team's continuous improvement.
✨Demonstrate Your Proactive Mindset
Think of instances where you’ve taken the initiative to improve processes or solve problems. This will resonate well with the interviewers, as they’re looking for someone who can drive improvements within the support function.