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- Tasks: Provide top-notch support for accounting software and mentor junior team members.
- Company: Join a fast-growing fintech company with a vibrant team culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team collaboration.
- Why this job: Combine your accounting skills with tech to make a real difference for customers.
- Qualifications: Degree in Accountancy and at least 6 months of customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong customer service skills.
You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function.
- Deliver high-quality second-line support via telephone and email to accountancy customers
- Oversee the daily workflow of first-line Customer Support Executives
- Act as a subject matter expert, supporting and developing team members' accounting knowledge and customer service skills
- Collaborate with Compliance Specialists to identify training needs and assist in delivering training
- Create, update, and maintain support documentation (FAQs, user guides, knowledge base articles)
- Develop internal and customer-facing training materials, including video content
- Act as the lead contact for Accounts Production products within the software suite
- Monitor and report on team performance against SLAs to the Head of Customer Care
Requirements:
- Degree in Accountancy or a related field
- Minimum 6 months experience in a customer service role
- Working knowledge of UK tax, including self-assessment, tax bands, and calculation structures
- Understanding of financial statements, including balance sheets and general accounts preparation
- Familiarity with double-entry bookkeeping principles
- Strong interest in software and technology (role focuses on software support rather than complex tax advisory)
- Confident and professional telephone manner
Customer Service Specialist - Accounting Support in Wokingham employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Accounting Support in Wokingham
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Specialist. This will boost your confidence and prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for job opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Specialist - Accounting Support in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accountancy background and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your technical knowledge can help us provide top-notch support to our customers.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Make sure you brush up on your accountancy knowledge, especially UK tax and financial statements. Be ready to discuss how you've applied this knowledge in previous roles, as it shows you're not just a theory person but someone who can provide practical solutions.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past. Think about times when you went above and beyond to help someone out. This role is all about building relationships, so demonstrating your strong customer service skills will really set you apart.
✨Be a Team Player
Since mentoring junior team members is part of the job, think about your experiences in teamwork and leadership. Share specific instances where you've helped others grow or contributed to team success. It’ll show that you’re not just focused on your own success but also on lifting others up.
✨Get Tech-Savvy
Familiarise yourself with the accounting software the company uses, if possible. Being able to talk about your interest in technology and how you’ve used software in your previous roles will demonstrate that you’re ready to hit the ground running and support customers effectively.