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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch client services in a dynamic environment.
- Company: Join a well-established organisation in the employee benefits and insurance sector.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving team success.
- Qualifications: Experience in team management and a passion for coaching and development.
- Other info: Be part of a supportive leadership team with a focus on operational excellence.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an experienced Client Services Team Manager to join a well-established organisation within the employee benefits and insurance sector.
Reporting to the Head of Client Services, you will be responsible for leading a team of Client Services Specialists who deliver a high standard of service to a portfolio of clients. You will play a key role within the leadership team, ensuring operational efficiency, strong client outcomes, and consistent delivery against KPIs, regulatory, and service level requirements. This role offers hybrid working following successful completion of training.
Key ResponsibilitiesThis is not an exhaustive list of duties but will include:
- Lead, motivate, and develop a team of Client Services Specialists to deliver excellent customer service
- Drive team engagement through clear, proactive communication and collaboration
- Set and manage individual and team objectives aligned to business and client expectations
- Monitor performance against financial, operational, service, and quality KPIs
- Conduct regular 1-2-1 meetings and annual performance reviews
- Identify skills gaps and training needs, supporting ongoing development within the team
- Build and maintain strong professional relationships with Sales Consultants, Clients, and Insurers
- Identify opportunities to improve products and services within the existing client portfolio
- Attend internal and external meetings, including insurer meetings and product training
- Provide a professional telephone service to internal and external stakeholders when required
- Ensure compliance with regulatory requirements and service level agreements
- Previous experience as a Team Manager or Team Leader
- Strong people management experience, including coaching, motivation, and performance management
- Proven experience of working to financial, operational, service, and quality KPIs
- Highly organised with strong prioritisation and time-management skills
- A confident leader who leads by example and acts as a role model
- Strong communication and stakeholder management skills
- Hybrid working available following training sign-off
- Competitive salary up to £36,000 depending on experience
- Pre-employment checks will be required
Client Services Manager in Wokingham employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their client service approach and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams, managed performance, and driven results. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Client Services Manager in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in team management and customer service, and don’t forget to mention any KPIs you've successfully met!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership style and how you’ve motivated teams in the past. Be sure to connect your skills with what we’re looking for in this role.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Share specific achievements that demonstrate your ability to drive team engagement and meet KPIs. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Client Services Team Manager. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how your background fits the job perfectly.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your people management experience. Prepare examples of how you've motivated teams, handled performance issues, and driven engagement. Highlighting these skills will demonstrate that you're the confident leader they're looking for.
✨Prepare for KPI Discussions
Since the role involves working with KPIs, come prepared to discuss your experience with financial, operational, and service metrics. Think of specific instances where you met or exceeded these targets, as this will show your ability to deliver results.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
