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- Tasks: Provide top-notch customer support using your accountancy knowledge and skills.
- Company: Fast-growing fintech company in Wokingham with a dynamic team.
- Benefits: Competitive salary, fixed-term contract, and opportunities for professional growth.
- Why this job: Combine your passion for accounting with customer service to make a real difference.
- Qualifications: Degree in Accountancy and 6 months of customer service experience required.
- Other info: Join a supportive environment with training opportunities and career advancement.
The predicted salary is between 24000 - 24000 £ per year.
Location: Wokingham
Salary: Up to £24,000
9 Month Fixed Term Contract
Do you want to use your tax and accounting knowledge as well as your customer service skills? If so then this could be the perfect role for you. My client, a fast-growing fintech software company based in Wokingham, is looking for an Accountancy Customer Support Consultant to join their team. They are looking for candidates who have experience of working in accounting-based roles and are seeking a customer service-based role. You will have a passion for using your knowledge and experience of tax and financial reporting to deliver knowledge-based solutions helping customers and will excel at building rapport with customers.
Daily Duties:
- Provide a high level of excellent 2nd line telephone and email support to our Accountancy Customers.
- Manage daily workflow for a number of customer support executives who provide 1st line support (both telephone and email) to our customers in your team.
- Act as a Subject Matter Expert for our customer support executives, broadening their accounts knowledge and customer service skills.
- Work closely with our Compliance Specialists to assess training needs and assist in providing training for the team.
- Ensure you and your team have a sound knowledge of all products.
- Update and maintain the company's support materials (FAQs, user guides, and knowledge base articles).
- Write and maintain training materials for internal and customer use.
- Become the recognised handler for our Accounts Production products in the accounting suite.
- Raise enhancement requests/defects to be reviewed, including testing/verifying defects reported.
- Test pre-release products.
- Provide training material for video-based training content.
- Provide stats for the head of customer care in relation to the department SLAs.
Experience:
- A university degree that includes Accountancy.
- 6 Months Customer Service Experience.
- A passion for software (the successful candidate will be supporting our software and answering queries for our customers as opposed to answering complex legislation queries).
- UK Tax knowledge - what's included in a self-assessment, tax bands, structure of tax calculations.
- Knowledge of financial statements and what is included.
- Knowledge of balance sheet, double entry, general accounts preparation.
- Communication skills - verbal and written (telephone/email).
Person Requirements:
- A confident, calm, and concise telephone manner.
- An excellent command of written communication.
- A customer-centric approach to everything you do.
- An analytical and organised approach to problem-solving.
- An ability to coach and pass on learning to others.
- An ability to interact positively with customers at all levels.
- An impetus to take initiative and strive to innovate.
- The ability to influence others to accept your ideas, plans, or courses of action.
Accountancy Gradute-Customer Support in Wokingham employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountancy Gradute-Customer Support in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the accountancy and customer support fields. Attend industry events or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Think about how your accounting knowledge can help solve customer issues. Practise common interview questions and come up with examples that showcase your skills and experience.
✨Tip Number 3
Show off your passion for software! When you get the chance, talk about your experiences with tech and how it relates to customer service. Highlight any relevant projects or tools you've used that could impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t forget to follow up after submitting your application to show your enthusiasm!
We think you need these skills to ace Accountancy Gradute-Customer Support in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accountancy knowledge and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in accountancy can help us deliver top-notch customer support. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing that shows you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Brush up on your tax and accounting knowledge before the interview. Be ready to discuss UK tax structures, self-assessment, and financial statements. This will show that you’re not just a customer service whiz but also someone who understands the technical side of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved issues or built rapport with clients. This will demonstrate your ability to connect with customers and provide excellent support.
✨Be Ready to Teach
Since the role involves training others, think about how you would explain complex concepts simply. Prepare to discuss any previous experience you have in coaching or mentoring, as this will highlight your ability to pass on knowledge effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products and customer support processes. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.