At a Glance
- Tasks: Troubleshoot and repair electronic and medical equipment, both in the workshop and on-site.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a growing field.
- Other info: Opportunity for career growth and continuous improvement within an international service team.
- Why this job: Make a real difference by helping customers with essential medical equipment.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
The predicted salary is between 25000 - 30000 € per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize processes and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with the sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with a sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in the UK/Ireland to visit customers
Field Technician - UK in Woking employer: Mulberry Recruitment
Join our dynamic team as a Field Technician in Guildford, where we prioritise employee growth and satisfaction. We offer competitive salaries, a collaborative work culture, and opportunities for professional development through training and hands-on experience with cutting-edge medical technology. Our commitment to quality service and customer satisfaction ensures that you will play a vital role in making a difference in the healthcare sector while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician - UK in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about letting people know you’re on the hunt for a Field Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to work with electronic or medical equipment. This not only boosts your skills but also shows potential employers that you’re proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to troubleshooting and repairs. We recommend practising with a friend or even in front of a mirror to build your confidence and ensure you can articulate your skills clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and ready to contribute to customer satisfaction.
We think you need these skills to ace Field Technician - UK in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Technician role. Highlight relevant experience with electronic and medical equipment, and don’t forget to mention any troubleshooting skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and solve problems efficiently, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss specific troubleshooting techniques and repairs you've performed in the past. This will show that you're not just familiar with the equipment, but that you can handle real-world challenges.
✨Showcase Your Customer Skills
Since this role involves visiting customers, be prepared to share examples of how you've successfully interacted with clients in previous positions. Highlight any experiences where you turned a challenging situation into a positive outcome, as customer satisfaction is key in this job.
✨Demonstrate Organisational Skills
The job requires juggling multiple tasks, so come equipped with examples of how you've managed your time effectively in past roles. Discuss any tools or methods you use to stay organised, especially when it comes to paperwork and documentation for repairs.
✨Be Ready to Sell
This position involves promoting service contracts and accessories, so think about how you can demonstrate your sales skills. Prepare to talk about any experience you have in upselling or identifying leads, and how you can contribute to the team's success in this area.
