At a Glance
- Tasks: Troubleshoot and repair electronic and medical equipment, both in the workshop and on-site.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, hands-on experience, and opportunities for travel.
- Other info: Exciting role with opportunities for growth and international training.
- Why this job: Make a real difference by helping customers with essential medical devices.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
The predicted salary is between 25000 - 30000 € per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with the sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with a sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers
Job Type: Full-time
Work Location: In person
Field Technician - UK in Surrey employer: Mulberry Recruitment
Join our dynamic team as a Field Technician in Guildford, where we prioritise employee growth and satisfaction. With a competitive salary and a supportive work culture, you will have the opportunity to develop your skills while working on cutting-edge medical equipment. Our commitment to continuous improvement and customer satisfaction ensures that you will play a vital role in making a difference in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician - UK in Surrey
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to field technician roles. Think about how your skills match the job description and be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Technician - UK in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Technician role. Highlight your experience with electronic and precision medical equipment, and don’t forget to mention any troubleshooting skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Be sure to mention your ability to work independently and your customer-oriented mindset.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially when it comes to technical repairs and customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of electronic and precision medical equipment. Be ready to discuss specific troubleshooting techniques and repairs you've performed in the past. This will show that you're not just familiar with the equipment, but that you can handle the hands-on work required for the role.
✨Showcase Your Customer Skills
Since customer satisfaction is key, prepare examples of how you've successfully interacted with clients in previous roles. Think about times when you turned a negative experience into a positive one or how you’ve promoted services effectively. This will demonstrate your ability to build relationships and promote service contracts.
✨Organise Your Thoughts
With the variety of tasks involved, it’s important to show that you can manage multiple responsibilities. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a list of your organisational strategies to share during the interview.
✨Be Ready to Problem-Solve
Expect some scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few challenging situations you've faced in the past and how you resolved them. This will highlight your analytical skills and your ability to work independently, which are crucial for this role.
