At a Glance
- Tasks: Troubleshoot and repair electronic and medical equipment, both in the workshop and on-site.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a growing field.
- Other info: Opportunity for career growth and continuous improvement within an international service team.
- Why this job: Make a real difference by helping customers with essential medical devices.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
The predicted salary is between 25000 - 30000 € per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our rental/loan/trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Aware of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers (<50%)
Locations
Field Technician in Surrey, Woking employer: Mulberry Recruitment
As a Field Technician with us in Guildford, you will be part of a dynamic team dedicated to delivering high-quality service and customer satisfaction. We offer a supportive work culture that encourages professional growth through continuous training and development opportunities, alongside competitive salaries and benefits. Join us to make a meaningful impact in the medical equipment sector while enjoying the unique advantages of working in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician in Surrey, Woking
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with electronic or medical equipment. Whether it's through internships, volunteering, or even personal projects, showing that you can troubleshoot and repair gear will make you stand out.
✨Tip Number 2
Network like a pro! Connect with professionals in the field on LinkedIn or attend industry events. Building relationships can lead to job opportunities and insider info about openings that might not be advertised.
✨Tip Number 3
When you get an interview, be ready to talk about your problem-solving skills. Share specific examples of how you've tackled technical challenges in the past. This shows you're not just book-smart but can think on your feet!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Field Technician in Surrey, Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Technician role. Highlight any relevant experience with electronic or medical equipment, and don’t forget to mention your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and come up with solutions, so don’t hold back on showcasing your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss troubleshooting methods and repair processes, as this will show your potential employer that you're not just familiar with the equipment but also passionate about it.
✨Showcase Your Customer Skills
Since customer satisfaction is key in this role, prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved issues or promoted services effectively, as this will demonstrate your ability to build relationships and drive sales.
✨Organise Your Thoughts
With a variety of tasks on the table, it's important to show that you can manage multiple responsibilities. Prepare to discuss how you prioritise tasks and handle urgent situations. A clear example of your organisational skills will impress the interviewers.
✨Be Ready for Practical Questions
Expect some scenario-based questions where you'll need to demonstrate your problem-solving abilities. Practice articulating your thought process when diagnosing and repairing equipment, as this will highlight your analytical skills and hands-on experience.
