At a Glance
- Tasks: Troubleshoot and repair electronic medical equipment while visiting customers and working in the workshop.
- Company: Join a dynamic team focused on customer satisfaction and innovative aftersales solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for travel and training.
- Other info: Exciting role with opportunities for growth and continuous improvement in a supportive environment.
- Why this job: Make a real difference by ensuring medical devices are functional and safe for users.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
The predicted salary is between 25000 - 30000 € per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our rental/loan/trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with the sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with a sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers
Job Type: Full-time
Work Location: In person
Locations
Aftersales Field Technician in Surrey, Woking employer: Mulberry Recruitment
Join our dynamic team as an Aftersales Field Technician in Guildford, where we prioritise employee growth and satisfaction. With a competitive salary and a supportive work culture, you will have the opportunity to develop your technical skills while contributing to customer satisfaction through hands-on repairs and maintenance of precision medical equipment. Our commitment to continuous improvement and teamwork ensures that you will thrive in a rewarding environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Field Technician in Surrey, Woking
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to troubleshooting and repairs. Think about specific examples from your past experiences that showcase your skills and how you’ve solved problems.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Aftersales Field Technician in Surrey, Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Field Technician role. Highlight your experience with troubleshooting and repairing electronic or medical equipment, as well as any relevant customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Don’t forget to mention your ability to work independently and your organisational skills.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially when it comes to technical repairs and customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss troubleshooting methods and repair processes, as this role heavily relies on your ability to diagnose and fix issues.
✨Showcase Your Customer Skills
Since customer satisfaction is key, prepare examples of how you've successfully interacted with clients in the past. Highlight any experience you have in promoting service contracts or handling customer queries, as this will demonstrate your ability to contribute to aftersales activities.
✨Organise Your Thoughts
With a variety of tasks on your plate, it’s crucial to show that you can manage multiple responsibilities. Think of specific instances where you’ve juggled different projects or deadlines, and be ready to explain how you prioritised your work effectively.
✨Be Ready to Travel
This role involves travelling to customer sites, so express your willingness and readiness to travel. Share any previous experiences where you’ve had to adapt quickly to new environments or situations, as this will show your flexibility and commitment to the job.
