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- Tasks: Be the friendly voice for clients, managing calls and emails with professionalism.
- Company: Established organisation in Farnborough with a focus on customer service.
- Benefits: Great salary, private medical insurance, life assurance, and pension contributions.
- Other info: Hybrid working options available for better work-life balance.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26000 - 29000 £ per year.
Farnborough (Hybrid options available)
£26,000 - £29,000 + benefits
My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.
Key Responsibilities- Acting as the first point of contact for clients and prospects via phone and email
- Managing inbound and outbound calls, booking appointments with advisers
- Responding to customer queries, resolving issues, and directing customers to the appropriate service
- Handling follow-up emails received by the Client Liaison team
- Making GDPR-compliant outbound calls following marketing campaigns to book appointments
- Reporting on individual performance and highlighting areas requiring alternative approaches or training
- Excellent communication and listening skills
- Strong attention to detail and accuracy
- Confident and professional telephone manner
- Customer-focused with the ability to manage and overcome objections (within a financial services context)
- Calm, resilient, and diplomatic approach
- Ability to build rapport and remain composed in conversation
- Private Medical Insurance (individual cover)
- Income Protection (75% salary for up to 3 years)
- Life Assurance (4x annual salary)
- Critical Illness Cover (£50,000 lump sum)
- Pension: 6% employer / 3% employee
Customer Services Representative - 14 Month FTC in Southampton employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative - 14 Month FTC in Southampton
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with clients, try role-playing common customer service scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and gives you a chance to find out more about the team and the company culture, which is super important for a customer-focused role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind them of your enthusiasm for the position. Plus, it’s a great way to reiterate your key strengths.
We think you need these skills to ace Customer Services Representative - 14 Month FTC in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Representative role. Highlight your communication skills and attention to detail, as these are key for us in this position.
Show Off Your Experience: When detailing your previous roles, focus on any customer service experience you have. We love to see how you've managed queries or resolved issues in the past, so don’t hold back!
Be Professional Yet Personable: Since this role involves a lot of phone and email communication, let your personality shine through while maintaining professionalism. We want to see that you can build rapport with clients effortlessly.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and objections, as this role requires a calm and diplomatic approach. Think of examples from your past experiences where you successfully resolved customer issues.
✨Practice Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on maintaining a confident telephone manner. Remember, it’s not just what you say, but how you say it!
✨Familiarise Yourself with GDPR
As you'll be making GDPR-compliant calls, it's essential to understand the basics of data protection. Brush up on what GDPR entails and be ready to discuss how you would ensure compliance in your role. This shows that you’re proactive and aware of industry standards.
✨Showcase Your Attention to Detail
In your interview, highlight instances where your attention to detail made a difference. Whether it was catching an error in a report or ensuring accurate information was relayed to a customer, these examples will demonstrate your suitability for the role and your commitment to quality service.