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- Tasks: Coordinate engineer schedules, manage service requests, and ensure top-notch customer service daily.
- Company: Join a dynamic team in the Fire and Security industry, making a real impact.
- Benefits: Enjoy a competitive salary and the chance to grow in a supportive environment.
- Why this job: Be part of a fast-paced team where your organisational skills shine and every day is different.
- Qualifications: Experience in the Fire and Security industry and proficiency with Simpro are essential.
- Other info: This full-time role is perfect for proactive individuals ready to take on challenges.
The predicted salary is between 24000 - 30000 £ per year.
Salary: £28,000-£30,000
Location: Camberley
We are looking for a proactive and detail-oriented Service Desk Coordinator to support and manage day-to-day operations for our Fire and Security clients team. This full-time role is essential in coordinating engineer schedules, handling service requests, and ensuring excellent customer service. If you are from the Fire and Security industry and are seeking a new role, please apply today!
Key Responsibilities- Log and manage service requests via phone/email
- Schedule and dispatch engineers based on urgency and location
- Coordinate daily diaries and logistical support
- Communicate with clients, providing updates and resolving queries
- Support engineers and ensure equipment is ordered/booked
- Schedule services, quoted works, faults, and revisits
- Close completed jobs and assist with reporting
- Log complaints and assist with key account support
- Follow service procedures and suggest process improvements
This role requires strong communication, organisational skills, and the ability to thrive in a fast-paced environment.
Key Skills- Experience using Simpro (essential)
- Experience working within the Fire and Security industry
- Good phone and email communication
- Strong organisational skills
- Confident talking to customers and solving problems
- Able to work in a fast-paced environment
- Positive attitude and team player
Service Coordinator employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the Fire and Security industry. Understanding the specific challenges and trends in this field will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your organisational skills by practising scheduling and dispatching scenarios. You could even create mock schedules to demonstrate your ability to manage multiple tasks effectively, which is crucial for a Service Coordinator.
✨Tip Number 3
Since communication is key in this role, consider role-playing customer interactions with a friend. This will help you refine your problem-solving skills and boost your confidence when dealing with clients.
✨Tip Number 4
If you have experience with Simpro, be ready to discuss it in detail. If not, take some time to learn about its features and functionalities, as being knowledgeable about this software can give you an edge over other candidates.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Fire and Security industry. Emphasise your organisational skills and any previous roles that involved coordinating schedules or managing service requests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and detail-oriented nature. Mention specific examples of how you've successfully managed similar responsibilities in past roles, particularly in fast-paced environments.
Highlight Key Skills: In your application, clearly outline your experience with Simpro and any other relevant software. Also, emphasise your communication skills and ability to solve problems, as these are crucial for the Service Coordinator role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Mulberry Recruitment
✨Showcase Your Industry Knowledge
Make sure to highlight your experience in the Fire and Security industry during the interview. Discuss specific challenges you've faced and how you overcame them, as this will demonstrate your understanding of the field and your ability to handle relevant situations.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with clients and engineers, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will show your capability in maintaining positive relationships.
✨Emphasise Organisational Abilities
The job involves coordinating schedules and managing service requests, so be prepared to talk about your organisational skills. Share specific tools or methods you use to stay organised and how you've successfully managed multiple tasks in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've had to prioritise tasks or make quick decisions under pressure. This will help illustrate your proactive approach and ability to thrive in a dynamic setting.
