Sales Administrator

Sales Administrator

Location: Camberley

Salary: £24,000 – £26,000

Monday – Friday, 8:30am-5:30pm

My client who is based in Camberley is seeking a Sales Administrator to join their team. My client is a leading FMCG food-related company that can offer good career prospects and other benefits. To apply for this position, you will need excellent communication skills, attention to detail, and experience within a similar role.

Duties

1. Communication with customers by email, apps, and phone.
2. End to end Sales Order Processing.
3. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as our Imports team, to ensure timely order fulfillment.
4. Point of contact for the Sales Team out in the field.
5. Answer customer calls, enquiries, and complaints in a timely manner.
6. Lodging orders in Sage 200 – amending accurately as required.
7. Timely track and tracing to ensure rapid dispatch.
8. Liaising with Dispatch, Couriers, freight forwarders, clearing agents, and haulage companies.
9. Investigation of credit requests, raising of credit and collection notes with set KPI timescales.
10. Build and maintain strong relationships with customers by providing exceptional customer service.
11. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Key Skills

1. Excellent organisational and time management skills.
2. Strong attention to detail and accuracy.
3. Effective communication and interpersonal skills.
4. Proficiency in MS Office Suite, particularly Excel/Sage.
5. Ability to work independently and collaboratively in a team.
6. Strong problem-solving abilities.
7. Ability to prioritise tasks and work under pressure.
8. Knowledge of CRM software and sales tools is a plus.

#J-18808-Ljbffr