At a Glance
- Tasks: Provide top-notch customer service via email and phone for a global recall campaign.
- Company: Join a dynamic team in a fast-paced, remote work environment.
- Benefits: Earn £13.50 per hour with flexible home-based hours.
- Other info: Adaptable team player needed for a busy yet rewarding role.
- Why this job: Make a difference by helping customers while developing your skills.
- Qualifications: Fluent in German and English, with prior customer service experience.
The predicted salary is between 28000 - 30000 € per year.
Location: Homebased
Start Date: ASAP
Type: Ongoing – Temporary
Salary: £13.50ph
Hours: 8am-5pm- Mon- Fri
My client based in Wokingham is looking for a German/English Speaking Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook.
The role is homebased and will entail responding to emails and telephone calls from customers who will have received notification regarding the recall product. Customers will communicate with you on this recall campaign by email and telephone and you will be trained on how to answer the queries. It is a busy and fast-moving campaign and will sometimes have quiet days… So they are looking for someone to adapt to that environment. You will be working in a team and building relationships so respect and kindness to your other colleagues and team leaders is a must!
Daily Duties- Managing the relationship and briefing requirements
- Answering Email and calls in a timely and efficient manner
- Working with colleagues to run successful campaigns
- To manipulate data and present data results to the clients in the required format
- To liaise with customers as part of the project co-ordination processes
- Ability to use own initiative and apply common sense to all work situations
- Visibility of having worked in a customer service role previously
- Calm and patient manner
- Competent in all aspects of MS Office packages specifically Outlook
- Developed communication skills, including written, spoken.
- A conscientious work ethic and strong understanding of meeting and achieving deadlines
Remote German Speaking Customer Service Agent - Temp employer: Mulberry Recruitment
Join a dynamic team as a Remote German Speaking Customer Service Agent, where you will thrive in a supportive and collaborative work culture. Our company values respect and kindness, offering you the opportunity to grow your skills while managing exciting global campaigns from the comfort of your home. With competitive pay and a focus on employee development, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote German Speaking Customer Service Agent - Temp
✨Tip Number 1
Get your game face on! When you’re prepping for that interview, think about how you can showcase your customer service skills. We want to hear about your past experiences and how you’ve handled tricky situations with customers. Be ready to share specific examples!
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. This will help you get comfortable with the questions and boost your confidence. Plus, it’s a great way to refine your answers and make sure you’re hitting all the right notes.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and mission can really set you apart. We love when candidates show they’ve done their homework and can connect their skills to what we’re all about. It shows you’re genuinely interested in the role!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team. Let’s get you started on this exciting journey together!
We think you need these skills to ace Remote German Speaking Customer Service Agent - Temp
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, especially in managing relationships and using Microsoft Office. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your ability to adapt in a fast-paced environment and your strong communication skills. Let us know what makes you tick!
Show Off Your Language Skills:Since this role requires German and English proficiency, make sure to highlight your language skills clearly. We love candidates who can communicate effectively in both languages, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and we’ll be able to review your application faster. Let’s get you on board!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples where you provided solutions to customers, as this will show your ability to manage relationships effectively.
✨Familiarise Yourself with the Product Recall Process
Since this role involves handling queries related to a product recall, it’s crucial to understand what that entails. Research common practices in product recalls and be prepared to discuss how you would approach customer inquiries regarding this topic.
✨Show Off Your Microsoft Office Skills
As the job requires proficiency in Microsoft Office, particularly Outlook, make sure you can demonstrate your skills. You might be asked about how you manage emails or organise your tasks, so think of ways to showcase your efficiency and organisation.
✨Emphasise Teamwork and Adaptability
This role is all about working in a team and adapting to a fast-paced environment. Be ready to share examples of how you've collaborated with colleagues in the past and how you handle changes in workload or unexpected quiet periods. Highlighting your respect and kindness towards teammates will also go a long way!
