At a Glance
- Tasks: Provide top-notch customer service and manage relationships in a fast-paced environment.
- Company: Join a dynamic team working on an exciting global campaign from home.
- Benefits: Earn £13.50 per hour with flexible remote work hours.
- Other info: Adaptable team player needed for a busy yet rewarding role.
- Why this job: Make a real difference by helping customers during a crucial recall campaign.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 28000 € per year.
Location: Homebased
Start Date: ASAP
Type: Ongoing Temporary
Salary: £13.50ph
Hours: 8am-5pm, Mon-Fri
My client based in Wokingham is looking for a German/English Speaking Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers, and excellent Microsoft Office ability, particularly Outlook.
The role is homebased and will entail responding to emails and telephone calls from customers who will have received notification regarding the recall product. Customers will communicate with you on this recall campaign by email and telephone, and you will be trained on how to answer the queries. It is a busy and fast-moving campaign and will sometimes have quiet days, so they are looking for someone to adapt to that environment. You will be working in a team and building relationships, so respect and kindness to your other colleagues and team leaders is a must!
Daily Duties:- Managing the relationship and briefing requirements
- Answering emails and calls in a timely and efficient manner
- Working with colleagues to run successful campaigns
- To manipulate data and present data results to the clients in the required format
- To liaise with customers as part of the project co-ordination processes
- Ability to use own initiative and apply common sense to all work situations
- Visibility of having worked in a customer service role previously
- Calm and patient manner
- Competent in all aspects of MS Office packages specifically Outlook
- Developed communication skills, including written and spoken
- A conscientious work ethic and strong understanding of meeting and achieving deadlines
Remote German Speaking Customer Service Agent - Temp in Reading employer: Mulberry Recruitment
Join a dynamic team as a Remote German Speaking Customer Service Agent, where you will thrive in a supportive and collaborative work culture. Our home-based role offers flexibility and the opportunity to engage with a global campaign, ensuring that your contributions are valued and recognised. With a focus on employee growth and development, we provide comprehensive training and resources to help you excel in your career while enjoying the benefits of a friendly and respectful team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote German Speaking Customer Service Agent - Temp in Reading
✨Tip Number 1
Get your game face on! When you’re applying for the Remote German Speaking Customer Service Agent role, make sure to showcase your customer service experience in interviews. We want to see how you’ve handled tricky situations and kept customers happy!
✨Tip Number 2
Practice makes perfect! Before your interview, brush up on your German and English communication skills. We know you can handle emails and calls, but let’s make sure you’re ready to impress with your fluency and clarity.
✨Tip Number 3
Show us your teamwork spirit! Since this role involves working closely with colleagues, be prepared to discuss how you’ve collaborated in past roles. We love hearing about how you’ve built relationships and supported your team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our exciting campaigns!
We think you need these skills to ace Remote German Speaking Customer Service Agent - Temp in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and your language skills. We want to see how you've managed relationships and solved problems in previous roles, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your adaptability and how you thrive in busy environments, just like the one we have at StudySmarter.
Show Off Your MS Office Skills:Since we need someone who’s competent in MS Office, especially Outlook, make sure to mention any relevant experience. If you’ve used these tools to manage campaigns or communicate with customers, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've successfully managed customer relationships. Think of specific examples where you provided solutions or handled difficult situations.
✨Show Off Your Language Skills
Since this role requires German and English proficiency, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages, so practice common customer service phrases in both languages to show your fluency.
✨Familiarise Yourself with Microsoft Outlook
As you'll be using Outlook daily, make sure you're comfortable navigating it. Know how to manage emails efficiently, set up meetings, and use calendar features. Mention any specific tasks you've accomplished using Outlook in your previous roles.
✨Emphasise Teamwork and Adaptability
This role involves working closely with colleagues, so highlight your ability to collaborate and adapt in a fast-paced environment. Share examples of how you've worked as part of a team and how you handle changes in workload or unexpected challenges.
