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- Tasks: Provide top-notch support for accounting software and mentor junior team members.
- Company: Join a fast-growing fintech company with a vibrant team culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team collaboration.
- Why this job: Combine your accounting skills with tech to make a real difference for customers.
- Qualifications: Degree in Accountancy and at least 6 months of customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong customer service skills.
You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function.
- Deliver high-quality second-line support via telephone and email to accountancy customers
- Oversee the daily workflow of first-line Customer Support Executives
- Act as a subject matter expert, supporting and developing team members' accounting knowledge and customer service skills
- Collaborate with Compliance Specialists to identify training needs and assist in delivering training
- Create, update, and maintain support documentation (FAQs, user guides, knowledge base articles)
- Develop internal and customer-facing training materials, including video content
- Act as the lead contact for Accounts Production products within the software suite
- Monitor and report on team performance against SLAs to the Head of Customer Care
Requirements:
- Degree in Accountancy or a related field
- Minimum 6 months experience in a customer service role
- Working knowledge of UK tax, including self-assessment, tax bands, and calculation structures
- Understanding of financial statements, including balance sheets and general accounts preparation
- Familiarity with double-entry bookkeeping principles
- Strong interest in software and technology (role focuses on software support rather than complex tax advisory)
- Confident and professional telephone manner
Customer Support Specialist - Accounting Support in Reading employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Accounting Support in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and accountancy sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. We want you to be able to discuss how your accountancy knowledge can help their customers. Practice common interview questions and think about how you can showcase your customer service skills.
✨Tip Number 3
Show off your tech-savvy side! Since this role focuses on software support, make sure you’re familiar with the latest accounting software trends. We suggest brushing up on your technical skills and being ready to discuss how you can help customers navigate these tools.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always looking for passionate individuals who can bring their accountancy expertise and customer service flair to our team.
We think you need these skills to ace Customer Support Specialist - Accounting Support in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accountancy background and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your technical knowledge can help us provide top-notch support to our customers.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Make sure you brush up on your accountancy knowledge, especially UK tax and financial statements. Be ready to discuss how you've applied this knowledge in previous roles, as it shows you're not just a theory buff but someone who can provide practical solutions.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to build relationships and provide high-quality support, as this role is all about combining technical know-how with excellent customer service.
✨Be a Team Player
Since mentoring junior team members is part of the job, think of times when you've helped others grow. Share specific instances where you've contributed to team success or improved processes, showing that you're not just focused on your own performance.
✨Get Familiar with the Company’s Software
Do some research on the accounting software the company uses. If possible, try to get hands-on experience or watch tutorials. Being able to speak confidently about the software will demonstrate your strong interest in technology and your readiness to support customers effectively.