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- Tasks: Provide top-notch support to customers using accounting software and mentor junior team members.
- Company: Fast-growing fintech company with a focus on innovation and customer service.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and continuous improvement.
- Why this job: Combine your accountancy skills with tech in a role that makes a real difference.
- Qualifications: Degree in Accountancy or related field and customer service experience required.
The predicted salary is between 24800 - 24800 £ per year.
A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong customer service skills. You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function.
Key Responsibilities
- Deliver high-quality second-line support via telephone and email to accountancy customers
- Oversee the daily workflow of first-line Customer Support Executives
- Act as a subject matter expert, supporting and developing team members' accounting knowledge and customer service skills
- Collaborate with Compliance Specialists to identify training needs and assist in delivering training
- Maintain a strong understanding of all company products
- Create, update, and maintain support documentation (FAQs, user guides, knowledge base articles)
- Develop internal and customer-facing training materials, including video content
- Act as the lead contact for Accounts Production products within the software suite
- Log and review product enhancements and defects, including testing and validation
- Participate in pre-release product testing
- Monitor and report on team performance against SLAs to the Head of Customer Care
Skills & Experience
- Degree in Accountancy or a related field
- Minimum 6 months experience in a customer service role
- Working knowledge of UK tax, including self-assessment, tax bands, and calculation structures
- Understanding of financial statements, including balance sheets and general accounts preparation
- Familiarity with double-entry bookkeeping principles
- Strong interest in software and technology (role focuses on software support rather than complex tax advisory)
- Excellent written and verbal communication skills
Personal Attributes
- Confident and professional telephone manner
- Clear and concise written communication
- Strong customer-focused approach
- Analytical and well-organised problem-solving skills
- Ability to coach, mentor, and share knowledge effectively
- Positive and professional approach when dealing with customers at all levels
- Proactive mindset with a drive to improve processes
- Ability to influence and engage others
Customer Support Consultant-Accountancy in Reading employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant-Accountancy in Reading
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understanding their products and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your accountancy knowledge and customer service skills clearly.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to mentor and support others. Share examples of how you've helped team members grow, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Support Consultant-Accountancy in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accountancy background and customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your technical knowledge can help us support our customers effectively. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Clear, concise language will go a long way in making a great impression on us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Make sure you brush up on your accountancy knowledge, especially UK tax and financial statements. Being able to discuss these topics confidently will show that you’re not just a customer support whiz but also have the technical know-how to back it up.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped customers understand complex information. This will demonstrate your strong customer-focused approach.
✨Be Ready to Mentor
Since this role involves mentoring junior team members, think about your coaching style. Be prepared to discuss how you would help others improve their skills and knowledge, as well as any experience you have in training or mentoring.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s products and the support function. This shows your genuine interest in the role and helps you understand how you can contribute to continuous improvement within the team.