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- Tasks: Provide top-notch support to accountancy customers and manage a dynamic support team.
- Company: Fast-growing fintech software company in Wokingham with a vibrant culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Utilise your accounting knowledge while helping customers thrive with innovative software solutions.
- Qualifications: Degree in Accountancy and at least 6 months of customer service experience.
- Other info: Join a supportive team and enhance your skills in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Location: Wokingham
9 month FTC
Do you want to use your tax and accounting knowledge as well as your customer service skills? If so then this could be the perfect role for you. My client, a fast-growing fintech software company based in Wokingham, is looking for an Accountancy Customer Support Consultant to join their team. They are looking for candidates who have experience of working in accounting-based roles and are seeking a customer service-based role.
You will have a passion for using your knowledge and experience of tax and financial reporting to deliver knowledge-based solutions helping customers and will be great at building rapport with customers.
Daily Duties:
- Provide a high level of excellent 2nd line telephone and email support to our Accountancy Customers.
- Manage daily workflow for a number of the customer support executives who provide 1st line support (both telephone and email) to our customers in your team.
- Act as a Subject Matter Expert for our customer support executives, broadening their accounts knowledge and customer service skills.
- Work closely with our Compliance Specialists to assess training needs and assist in providing training for the team.
- Ensure you and your team have a sound knowledge of all products.
- Update and maintain the company's support materials (FAQs, user guides, and knowledge base articles).
- Write and maintain training materials for internal and customer use.
- Become the recognised handler for our Accounts Production products in the accounting suite.
- Raise enhancement requests/defects to be reviewed, including testing/verifying defects reported.
- Test pre-release products.
- Provide training material for video-based training content.
- Provide stats for the head of customer care in relation to the department SLAs.
Experience:
- A university degree that includes Accountancy.
- 6 Months Customer Service Experience.
- A passion for software (the successful candidate will be supporting our software and answering queries for our customers).
- UK Tax knowledge (what's included in a self-assessment, tax bands, structure of tax calculations).
- Knowledge of financial statements and what is included.
- Knowledge of balance sheet, double entry, general accounts preparation.
- Communication skills (verbal and written - telephone/email).
Person Requirements:
- A confident, calm, and concise telephone manner.
- An excellent command of written communication.
- A customer-centric approach to everything you do.
- An analytical and organised approach to problem solving.
- An ability to coach and pass on learning to others.
- An ability to interact positively with customers at all levels.
- An impetus to take initiative and strive to innovate.
- The ability to influence others to accept your ideas, plans, or courses of action.
Accountancy Customer Support Consultant in Reading employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountancy Customer Support Consultant in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the accounting and fintech sectors. You never know who might have a lead on that perfect Accountancy Customer Support Consultant role. Plus, a personal recommendation can really make you stand out!
✨Tip Number 2
Prepare for those interviews by brushing up on your tax knowledge and customer service skills. Think about real-life scenarios where you've helped customers solve problems. We want to hear how you can use your expertise to deliver top-notch support!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a mock interview or networking event, practice articulating your thoughts clearly and confidently. Remember, a calm and concise manner goes a long way in customer support roles.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Accountancy Customer Support Consultant in Reading
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your tax and accounting knowledge in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Be Personable: Since this role is all about customer service, let your personality shine through in your written application. We love candidates who can build rapport, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Brush up on your tax and accounting knowledge before the interview. Be ready to discuss UK tax structures, self-assessment, and financial statements. This will show that you’re not just a customer service pro but also someone who understands the technical side of the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved issues or built rapport with clients. This will help demonstrate your customer-centric approach and calm communication style.
✨Be a Team Player
Since the role involves managing a team and training others, be ready to talk about your experience in coaching or mentoring. Highlight any instances where you’ve helped colleagues improve their skills or knowledge, as this will showcase your ability to influence and lead.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s products and support processes. This shows your genuine interest in the role and helps you understand how you can contribute to the team. Plus, it gives you a chance to demonstrate your analytical thinking and problem-solving skills.