At a Glance
- Tasks: Provide top-notch support to accountancy customers and manage a dynamic support team.
- Company: Fast-growing fintech software company in Wokingham with a vibrant culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team and enhance your skills in a thriving environment.
- Why this job: Use your accounting knowledge to make a real difference in customer experiences.
- Qualifications: Degree in Accountancy and at least 6 months of customer service experience.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to use your tax and accounting knowledge as well as your customer service skills? If so then this could be the perfect role for you. My client, a fast-growing fintech software company based in Wokingham, is looking for an Accountancy Customer Support Consultant to join their team. They are looking for candidates who have experience of working in accounting-based roles and are seeking a customer service-based role. You will have a passion for using your knowledge and experience of tax and financial reporting to deliver knowledge-based solutions helping customers and will be great at building rapport with them.
Daily Duties:
- Provide a high level of excellent 2nd line telephone and email support to our Accountancy Customers.
- Manage daily workflow for a number of customer support executives who provide 1st line support (both telephone and email) to our customers in your team.
- Act as a Subject Matter Expert for our customer support executives, broadening their accounts knowledge and customer service skills.
- Work closely with our Compliance Specialists to assess training needs and assist in providing training for the team.
- Ensure you and your team have a sound knowledge of all products.
- Update and maintain the company's support materials (FAQs, user guides, and knowledge base articles).
- Write and maintain training materials for internal and customer use.
- Become the recognised handler for our Accounts Production products in the accounting suite.
- Raise enhancement requests/defects to be reviewed, including testing/verifying defects reported.
- Test pre-release products.
- Provide training material for video-based training content.
- Provide stats for the head of customer care in relation to the department SLAs.
Experience:
- A university degree that includes Accountancy.
- 6 months Customer Service Experience.
- A passion for software (the successful candidate will be supporting our software and answering queries for our customers as opposed to answering complex legislation queries).
- UK Tax knowledge - what’s included in a self-assessment, tax bands, structure of tax calculations.
- Knowledge of financial statements and what is included.
- Knowledge of balance sheet, double entry, general accounts preparation.
- Communication skills - verbal and written (telephone/email).
Person Requirements:
- A confident, calm, and concise telephone manner.
- An excellent command of written communication.
- A customer-centric approach to everything you do.
- An analytical and organised approach to problem-solving.
- An ability to coach and pass on learning to others.
- An ability to interact positively with customers at all levels.
- An impetus to take initiative and strive to innovate.
- The ability to influence others to accept your ideas, plans, or courses of action.
Accountancy Customer Support Consultant in London employer: Mulberry Recruitment
Join a dynamic fintech software company in Wokingham, where your expertise in accounting and customer service will be valued and nurtured. With a strong focus on employee growth, you will have the opportunity to develop your skills while working in a supportive and collaborative environment. Enjoy a culture that encourages innovation and initiative, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Accountancy Customer Support Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mulberry Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mulberry Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Accountancy Customer Support Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mulberry Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Mulberry Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mulberry Recruitment!
How to prepare for a job interview at Mulberry Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
