At a Glance
- Tasks: Provide top-notch support to accountancy customers and manage a dynamic support team.
- Company: Fast-growing fintech software company in Wokingham with a vibrant culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team and enhance your skills in a thriving environment.
- Why this job: Use your accounting knowledge to make a real difference in customer experiences.
- Qualifications: Degree in Accountancy and at least 6 months of customer service experience.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to use your tax and accounting knowledge as well as your customer service skills? If so then this could be the perfect role for you. My client, a fast-growing fintech software company based in Wokingham, is looking for an Accountancy Customer Support Consultant to join their team. They are looking for candidates who have experience of working in accounting-based roles and are seeking a customer service-based role. You will have a passion for using your knowledge and experience of tax and financial reporting to deliver knowledge-based solutions helping customers and will be great at building rapport with them.
Daily Duties:
- Provide a high level of excellent 2nd line telephone and email support to our Accountancy Customers.
- Manage daily workflow for a number of customer support executives who provide 1st line support (both telephone and email) to our customers in your team.
- Act as a Subject Matter Expert for our customer support executives, broadening their accounts knowledge and customer service skills.
- Work closely with our Compliance Specialists to assess training needs and assist in providing training for the team.
- Ensure you and your team have a sound knowledge of all products.
- Update and maintain the company's support materials (FAQs, user guides, and knowledge base articles).
- Write and maintain training materials for internal and customer use.
- Become the recognised handler for our Accounts Production products in the accounting suite.
- Raise enhancement requests/defects to be reviewed, including testing/verifying defects reported.
- Test pre-release products.
- Provide training material for video-based training content.
- Provide stats for the head of customer care in relation to the department SLAs.
Experience:
- A university degree that includes Accountancy.
- 6 months Customer Service Experience.
- A passion for software (the successful candidate will be supporting our software and answering queries for our customers as opposed to answering complex legislation queries).
- UK Tax knowledge - what’s included in a self-assessment, tax bands, structure of tax calculations.
- Knowledge of financial statements and what is included.
- Knowledge of balance sheet, double entry, general accounts preparation.
- Communication skills - verbal and written (telephone/email).
Person Requirements:
- A confident, calm, and concise telephone manner.
- An excellent command of written communication.
- A customer-centric approach to everything you do.
- An analytical and organised approach to problem-solving.
- An ability to coach and pass on learning to others.
- An ability to interact positively with customers at all levels.
- An impetus to take initiative and strive to innovate.
- The ability to influence others to accept your ideas, plans, or courses of action.
Accountancy Customer Support Consultant in London employer: Mulberry Recruitment
Join a dynamic fintech software company in Wokingham, where your expertise in accounting and customer service will be valued and nurtured. With a strong focus on employee growth, you will have the opportunity to develop your skills while working in a supportive and collaborative environment. Enjoy a culture that encourages innovation and initiative, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Accountancy Customer Support Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the accountancy and fintech sectors. You never know who might have a lead on that perfect role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your tax knowledge and customer service skills. Think of real-life examples where you've excelled in these areas, as they'll help you stand out during the interview.
✨Tip Number 3
Show your passion for software! Be ready to discuss how you've used technology in your previous roles. This will demonstrate your enthusiasm for the position and how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Accountancy Customer Support Consultant in London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your tax and accounting knowledge in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application:Customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Personable:Since this is a customer support role, let your personality shine through! We love candidates who can build rapport, so don’t be afraid to show your friendly side in your written communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Brush up on your tax and accounting knowledge before the interview. Make sure you can confidently discuss topics like self-assessment, tax bands, and financial statements. This will show that you're not just a customer service pro, but also someone who understands the technical side of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved issues or built rapport with customers. This will help demonstrate your customer-centric approach and how you can apply it in this new role.
✨Be Ready to Train and Coach
Since the role involves supporting and training others, think of instances where you've helped colleagues or customers learn something new. Highlight your ability to communicate complex information clearly and effectively, as this is key for the Accountancy Customer Support Consultant position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products, team dynamics, and customer support strategies. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
