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For Companies At a Glance
- Tasks: Install and service hardware solutions while ensuring customer satisfaction.
- Company: Join a dynamic team focused on delivering top-notch technical support across the UK.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values innovation and customer-first solutions.
- Qualifications: Experience in hardware installation, strong technical knowledge, and a valid driving license required.
- Other info: Frequent travel to client sites and attendance at the head office for training.
Hardware Installer
Are you the right candidate for this opportunity Make sure to read the full description below.
Location: Ascot/Field Based
Salary: £28,000-£35,000
Hours: Monday to Friday, 9am-5:30pm
This field-based role is focused on the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction.
This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential.
Key Responsibilities
Deliver on-site technical support, efficient installations, and hardware repairs
Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions
Fulfill assigned service projects across the UK
Collaborate with the Customer Enrichment Manager on assigned projects and services
Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports
Submit monthly QA reports
Conduct PAT testing (if qualified)
Maintain readiness and functionality of loan stock equipment
Provide office-based technical support cover during staff absences
Troubleshoot collaboratively with colleagues when required
Support equipment setup and breakdown for trade shows and events
Propose service and hardware improvement ideas as part of a team contribution
Ensure responsible handling of internal and customer data in line with GDPR
Operate in accordance with company values, policies, and procedures
Perform any additional reasonable duties required at this job level
Skills, Knowledge, and Experience
Proven experience in a similar hardware installation and service role
Technical knowledge of monitors and PCs; familiarity with Windows OS preferred
Experience with CRM systems (Microsoft Dynamics CRM beneficial)
Strong attention to detail, numeracy, and documentation skills
Ability to stay calm under pressure and meet deadlines
Organised and adaptable with good time management
Independent, self-motivated, and proactive
Strong communication and relationship-building skills
Customer-first mindset with a solution-oriented approach
Understanding of GDPR and data protection best practices
Hardware Installer employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Installer
✨Tip Number 1
Familiarise yourself with the latest hardware technologies and installation techniques. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the hardware installation industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of your past experiences with hardware installations and customer service. Highlighting your problem-solving skills and how you’ve handled challenging situations will make you stand out.
✨Tip Number 4
Research StudySmarter’s values and recent projects. Being able to align your personal values with ours and showing genuine interest in our work will help you make a strong impression during the interview process.
We think you need these skills to ace Hardware Installer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hardware installation and servicing. Emphasise any technical knowledge of monitors and PCs, as well as familiarity with Windows OS.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and customer-first mindset. Mention specific examples of how you've delivered high standards in service and customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to documentation, time management, and CRM systems. Mention any experience you have with Microsoft Dynamics CRM, as this is beneficial for the role.
Showcase Your Adaptability: Demonstrate your ability to stay calm under pressure and meet deadlines. Provide examples of how you've successfully managed multiple tasks or projects, especially in a field-based environment.
How to prepare for a job interview at Mulberry Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge of hardware installations, particularly monitors and PCs. Be prepared to discuss your experience with Windows OS and any relevant CRM systems like Microsoft Dynamics CRM.
✨Demonstrate Your Customer Service Skills
Since this role focuses heavily on customer satisfaction, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your proactive approach and solution-oriented mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of specific situations where you had to troubleshoot or manage a challenging installation, and explain how you resolved the issue.
✨Emphasise Your Organisational Skills
Given the nature of the role, it's crucial to demonstrate your organisational and time management skills. Discuss how you keep track of service visits, documentation, and project deadlines to ensure everything runs smoothly.
