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- Tasks: Be the go-to person for clients, handling calls and emails with professionalism.
- Company: Dynamic company in Farnborough offering a supportive team environment.
- Benefits: Great salary, private medical insurance, life assurance, and pension contributions.
- Why this job: Join a role where your communication skills can shine and make a difference.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Hybrid work options available with opportunities for personal growth.
The predicted salary is between 22000 - 26000 £ per year.
Location: Farnborough
Salary: £26,000-£29,000 + benefits
My client, based in Farnborough, is looking for a Customer Service Representative to join their team. We are looking for candidates who have strong customer service skills and are professional. This role requires someone with strong communication skills and excellent attention to detail.
Daily Duties:
- Be the lead point of telephone and email contact for clients and prospects needing our advice and services.
- Manage both inbound and outbound customer service and marketing campaign requirements, booking appointments with our advisers and being the first line response for answering any questions our customers have.
- Manage inbound and outbound calls and book appointments, as well as respond to customer questions, resolve their issues, and guide them to the appropriate service or point of contact.
- Respond to customer emails that require follow-up.
- Make outbound GDPR compliant calls with clients and prospects after the launch of a marketing campaign to book appointments.
- Report on your performance, highlighting any areas encountered that may require a different approach or training.
Skill set:
- Attention to detail
- Excellent communication and listening skills
- Excellent telephone manner
- Strongly customer focused and able to manage and overcome objections in a financial services sales context
- The ability to relate to people and remain calm in conversation
- Accuracy and attention to detail is paramount
- Resilient and diplomatic
Benefits:
- Private Medical Insurance (individual cover)
- Income Protection (75% salary for 3 years)
- Life Assurance (4x salary)
- Critical Illness (£50,000 lump sum)
- Pension 6% Employer, 3% Employee
Client Service Representative in Hampshire employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Representative in Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with clients, try role-playing common customer service scenarios with a friend. It’ll boost your confidence and help you handle tricky situations like a pro.
✨Tip Number 3
Be ready to showcase your attention to detail! During interviews, share specific examples of how you've successfully managed customer queries or resolved issues. This will highlight your skills and make you stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Service Representative in Hampshire
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your strong customer service skills in your application. We want to see how you've handled customer interactions in the past, so share specific examples that showcase your communication and problem-solving abilities.
Be Detail-Oriented: Attention to detail is key for this role. When writing your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing how you relate your background to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult situations and provide examples of when you've gone above and beyond for a customer. This will show that you understand the importance of strong customer service skills.
✨Master the Art of Communication
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information and respond to questions. Remember, a friendly tone and active listening can make all the difference!
✨Attention to Detail is Key
Prepare to demonstrate your attention to detail during the interview. You could bring along examples of reports or communications you've handled in the past that highlight your accuracy. Mention specific instances where your keen eye helped avoid potential issues.
✨Show Your Resilience
Be ready to discuss how you manage stress and stay calm under pressure. Think of examples where you've successfully navigated challenging conversations or objections from customers. This will illustrate your ability to remain diplomatic and resilient in a fast-paced environment.
