At a Glance
- Tasks: Troubleshoot and repair electronic and medical equipment, both in the workshop and on-site.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a growing field.
- Other info: Opportunity for career growth and continuous improvement within an international service team.
- Why this job: Make a real difference by ensuring medical devices are functioning safely and effectively.
- Qualifications: Technical skills in troubleshooting and repairing equipment, with strong communication abilities.
The predicted salary is between 25000 - 28000 £ per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with the sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with a sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Aware of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers
Service Technician (field based) in Guildford employer: Mulberry Recruitment
Join our dynamic team as a Service Technician in Guildford, where we prioritise employee growth and satisfaction. With a competitive salary and a supportive work culture, you will have the opportunity to develop your skills while working on cutting-edge medical equipment. Our commitment to continuous improvement and customer satisfaction ensures that you will find meaningful and rewarding employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician (field based) in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about letting people know you’re on the hunt for a Service Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to work with electronic or medical equipment. This not only boosts your skills but also shows potential employers that you’re proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by practising common questions related to troubleshooting and repairs. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can contribute to customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and ready to dive into the world of service contracts and customer care.
We think you need these skills to ace Service Technician (field based) in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Technician role. Highlight your experience with troubleshooting and repairing electronic or medical equipment, as well as any relevant skills that match our job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team's success. Don't forget to mention your ability to work independently and your customer-oriented mindset.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially in mechanical and electrical repairs. Mention any specific tools or software you’re familiar with, as this will help us see how you can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss troubleshooting methods and repair processes, as this role heavily relies on your ability to diagnose and fix issues.
✨Showcase Your Customer Skills
Since customer satisfaction is key, prepare examples of how you've successfully interacted with clients in the past. Highlight any experience you have in promoting service contracts or handling customer queries, as this will demonstrate your ability to build relationships.
✨Demonstrate Organisational Skills
This job requires juggling multiple tasks, so be prepared to talk about how you manage your time and prioritise work. Share specific strategies you use to stay organised, especially when it comes to paperwork and documentation.
✨Be Ready to Travel
As travel is a part of the job, express your willingness and readiness to visit customers across the UK and Ireland. If you have previous experience travelling for work, mention it to show you're comfortable with the demands of the role.
