At a Glance
- Tasks: Troubleshoot and repair electronic medical equipment while visiting customers and working in the workshop.
- Company: Join a dynamic team focused on customer satisfaction and high-quality service.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a growing field.
- Other info: Opportunity for career growth and continuous improvement within an international service team.
- Why this job: Make a real difference by ensuring medical devices are functional and safe for users.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
The predicted salary is between 25000 - 30000 € per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers
Field Technician - UK in Guildford employer: Mulberry Recruitment
Join our dynamic team as a Field Technician in Guildford, where we prioritise employee growth and development in a supportive work culture. With competitive salaries and opportunities for continuous improvement, you will play a vital role in delivering high-quality service to our customers while enjoying the benefits of a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician - UK in Guildford
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to field technician roles. Think about how your skills match the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Field Technician - UK in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Technician role. Highlight relevant experience with electronic and medical equipment, and don’t forget to mention any troubleshooting skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. Whether it's repairing equipment or managing multiple tasks, we want to know how you approach problem-solving and ensure customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss specific troubleshooting techniques and repairs you've performed in the past. This will show that you're not just familiar with the equipment, but that you can handle real-world problems.
✨Showcase Your Customer Skills
Since customer satisfaction is key for this role, prepare examples of how you've successfully interacted with clients in previous positions. Highlight any experiences where you turned a negative situation into a positive one, as this demonstrates your problem-solving abilities and customer-oriented mindset.
✨Be Organised and Ready to Multi-task
This job requires good organisational skills and the ability to juggle multiple tasks. During the interview, mention how you prioritise your workload and manage your time effectively. You could even share a specific instance where you successfully managed competing deadlines.
✨Prepare for Practical Questions
Expect some practical questions or scenarios during the interview. Think about how you would approach common issues like performing functional testing or handling paperwork for traceability. Practising these scenarios can help you feel more confident and articulate your thought process clearly.
