At a Glance
- Tasks: Troubleshoot and repair electronic and medical equipment, both in the workshop and on-site.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a growing field.
- Other info: Opportunity for career growth and continuous improvement within an international service team.
- Why this job: Make a real difference by helping customers with essential medical devices.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
The predicted salary is between 25000 - 28000 € per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with the sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with a sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers
Field Technician (Guildford) employer: Mulberry Recruitment
Join our dynamic team in Guildford as a Field Technician, where you will not only engage in hands-on troubleshooting and repair of cutting-edge medical equipment but also enjoy a supportive work culture that prioritises employee growth and satisfaction. With competitive salaries and opportunities for professional development, we foster an environment that encourages innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician (Guildford)
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions ready. It shows you’re engaged and interested in the role, plus it gives you a chance to find out if the job is right for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Field Technician (Guildford)
Some tips for your application 🫡
Check Your CV:Before you hit that apply button, give your CV a good once-over. Make sure it highlights your relevant skills and experiences that match the Field Technician role. We want to see how you can shine in this position!
Tailor Your Cover Letter:Don’t just send a generic cover letter! Take a moment to tailor it specifically for us at StudySmarter. Mention why you’re excited about the Field Technician role and how your background fits perfectly with our mission.
Show Off Your Skills:In your application, be sure to showcase your troubleshooting and repair skills. We love candidates who can demonstrate their technical abilities and problem-solving mindset, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss specific troubleshooting methods and repairs you've performed in the past. This will show that you’re not just familiar with the equipment, but that you can handle real-world problems.
✨Showcase Your Customer Skills
Since this role involves visiting customers, be prepared to talk about your experience in customer service. Share examples of how you've successfully resolved issues or built relationships with clients. This will demonstrate your ability to promote service contracts and ensure customer satisfaction.
✨Organise Your Thoughts
With the variety of tasks involved, it’s crucial to show that you can manage multiple responsibilities. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a list of your past projects to illustrate your organisational skills.
✨Be Ready for Problem-Solving Questions
Expect some scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of a few challenging situations you've faced in previous roles and how you overcame them. This will highlight your analytical skills and your ability to work independently.
