At a Glance
- Tasks: Troubleshoot and repair electronic and medical equipment while visiting customers.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Other info: Exciting role with opportunities for growth and international training.
- Why this job: Make a real difference by helping customers with essential medical devices.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus great communication.
The predicted salary is between 25000 - 28000 £ per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers
Field Customer Support Installer in Guildford employer: Mulberry Recruitment
Join a dynamic team in Guildford as a Field Customer Support Installer, where you will not only enhance your technical skills but also contribute to customer satisfaction through high-quality service. Our company fosters a collaborative work culture that prioritises employee growth, offering training opportunities and the chance to work with cutting-edge medical technology. With competitive salaries and a supportive environment, we are committed to making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Field Customer Support Installer in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to troubleshooting and customer service. Role-play with a friend or use online resources to get comfortable discussing your skills and experiences.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Customer Support Installer in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Customer Support Installer role. Highlight relevant experience with electronic and precision medical equipment, and don’t forget to showcase your troubleshooting skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your skills align with our mission at StudySmarter. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss troubleshooting methods and repair processes, as this role heavily relies on your ability to diagnose and fix issues.
✨Showcase Your Customer Skills
Since customer satisfaction is key, prepare examples of how you've successfully interacted with clients in the past. Think about times when you turned a negative experience into a positive one, as this will demonstrate your customer-oriented mindset.
✨Be Organised and Proactive
This job requires good organisational skills and the ability to manage multiple tasks. During the interview, highlight your time management strategies and how you prioritise tasks, especially when it comes to travelling and meeting deadlines.
✨Prepare for Teamwork Questions
Collaboration is crucial in this role, so be ready to discuss your experiences working in teams. Share specific instances where you cooperated with others, particularly in a technical or customer service context, to show that you're a team player.
