At a Glance
- Tasks: Troubleshoot and repair electronic medical equipment, both in the workshop and on-site.
- Company: Join a leading company in the medical technology sector.
- Benefits: Competitive salary, travel opportunities, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal growth and international training.
- Why this job: Be part of a team that enhances customer satisfaction through quality service.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
The predicted salary is between 25000 - 28000 £ per year.
Field Technician - UK
Guildford
Salary £25,000- £28,000
Day to day Key Responsibilities:
- Assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment.
- Visit customers to repair some of the units locally.
- Work with other technicians and the warehouse team to ensure high-quality work is delivered in agreed timelines.
- Develop aftersales activities and achieve customer satisfaction.
- Perform visits to customers for repairs and detect qualified leads.
- Promote service contracts (extended warranty, annual maintenance, calibration).
- Maintain medical devices in the workshop and at customers' places.
- Perform failure finding on returned devices.
- Conduct mechanical/electrical repairs.
- Perform functional testing and electrical safety tests.
- Complete paperwork for traceability of repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance).
- Reprocess our rental/loan/trial fleet of devices.
- Assist with spare part warehouse inventory and management.
- Assist the warehouse team for end of period.
- Assist the field sales team on request.
- Cooperate with hotline support and customer service teams.
- Assist in documentation preparation for QA.
- Support on analysis reports and provide adequate feedback.
- Participate in continuous improvement efforts with the international service team to optimize processes and upgrade technical documentation.
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with the sales team.
- Ability to troubleshoot, test and repair technical equipment.
- Ability to work on own initiative with minimal supervision.
- Good organizational skills to manage multiple tasks with a sense of urgency and travel planning.
- Good analytical, communication and reporting skills.
- Awareness of electrical and mechanical health and safety issues.
- Self-organized, problem-solving, attentive, and motivated.
- Team and customer oriented.
- Available to travel abroad for training and to travel in the UK/Ireland to visit customers.
Aftersales Field Technician in Guildford employer: Mulberry Recruitment
Join our dynamic team as an Aftersales Field Technician in Guildford, where we prioritise employee growth and satisfaction. With a competitive salary and a supportive work culture, you'll have the opportunity to develop your skills while working on cutting-edge medical equipment. Our commitment to continuous improvement and customer satisfaction ensures that you will find meaningful and rewarding employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Field Technician in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your troubleshooting skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your hands-on experience! Bring examples of past repairs or projects to discuss during interviews. We want to see how you’ve tackled challenges and delivered results in real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Aftersales Field Technician in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Field Technician role. Highlight your experience with troubleshooting and repairing electronic or medical equipment, as well as any relevant skills in customer service and teamwork.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your past experiences that align with our mission of achieving customer satisfaction and developing aftersales activities.
Showcase Your Technical Skills:Don’t forget to mention your technical skills! We want to see your ability to perform mechanical and electrical repairs, as well as your experience with functional testing and safety checks. Be specific!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss troubleshooting methods and repair processes, as this role heavily relies on your ability to diagnose and fix issues.
✨Showcase Your Customer Skills
Since customer satisfaction is key, prepare examples of how you've successfully interacted with clients in the past. Highlight any experience you have in promoting service contracts or handling customer queries, as this will demonstrate your ability to build relationships.
✨Organise Your Thoughts
With a variety of tasks on your plate, it’s crucial to show that you can manage multiple responsibilities. Think of specific instances where you’ve juggled different projects or deadlines, and be ready to explain how you prioritised your work.
✨Be Ready to Travel
Since the job involves travelling to customer sites, express your willingness and readiness to travel. Share any previous experiences where you had to adapt quickly to new environments or situations, as this will show your flexibility and commitment.
