At a Glance
- Tasks: Troubleshoot and repair electronic and medical equipment while visiting customers.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, hands-on experience, and opportunities for travel.
- Other info: Exciting chance to grow in a supportive environment with international collaboration.
- Why this job: Make a real difference by helping customers with essential medical devices.
- Qualifications: Technical skills in troubleshooting and repairing equipment; strong communication abilities.
The predicted salary is between 25000 - 30000 € per year.
Guildford
Salary £25,000- £30,000
Day to day Key Responsibilities:
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers (<50>
Job Type: Full-time
Work Location: In person
Locations
Field Technician - UK in Guildford, Surrey employer: Mulberry Recruitment
Join our dynamic team as a Field Technician in Guildford, where you will play a crucial role in delivering high-quality service and support for precision medical equipment. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities for training and advancement within the company. With a competitive salary and a focus on customer satisfaction, this position not only allows you to make a meaningful impact but also provides a supportive environment for your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician - UK in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about letting people know you’re on the hunt for a Field Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to work with electronic or medical equipment. This not only boosts your skills but also shows potential employers that you’re proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to troubleshooting and repairs. We recommend practising with a friend or even in front of a mirror to build your confidence and ensure you can articulate your skills clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Field Technician - UK in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Technician role. Highlight your experience with troubleshooting and repairing electronic or medical equipment, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your past work that demonstrate your problem-solving skills and ability to work independently.
Showcase Your Customer Service Skills:Since customer satisfaction is key, make sure to mention any experience you have in customer-facing roles. We want to see how you can promote service contracts and build relationships with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of electronic and precision medical equipment. Be ready to discuss specific troubleshooting techniques and repairs you've performed in the past. This will show that you're not just familiar with the equipment, but that you can handle the hands-on work required for the role.
✨Showcase Your Customer Skills
Since customer satisfaction is key, prepare examples of how you've successfully interacted with clients in previous roles. Think about times when you turned a negative experience into a positive one or how you’ve promoted service contracts. This will demonstrate your ability to build relationships and sell effectively.
✨Organise Your Thoughts
With the variety of tasks involved, it’s important to show that you can manage multiple responsibilities. Prepare to discuss how you prioritise tasks and manage your time, especially when it comes to travelling and working independently. A clear example of your organisational skills will impress the interviewers.
✨Be Ready for Problem-Solving
Expect to face some technical questions or scenarios during the interview. Practice articulating your thought process when troubleshooting issues. Highlight your analytical skills and how you approach problem-solving, as this is crucial for a field technician role.
