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- Tasks: Troubleshoot and repair electronic and medical equipment, both in the workshop and on-site.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Make a real difference by ensuring medical devices are safe and functional for customers.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
- Other info: Be part of a collaborative environment with a focus on continuous improvement.
The predicted salary is between 25000 - 30000 £ per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with the sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Aware of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
Locations
Client Services Technician in Guildford, Surrey employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Technician in Guildford, Surrey
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to troubleshooting and customer service. We want you to showcase your skills and experience confidently!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Services Technician in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Technician role. Highlight your experience with troubleshooting and repairing electronic or medical equipment, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team's success. Don't forget to mention your ability to work independently and your customer-oriented mindset.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love to see candidates who can think on their feet and come up with effective solutions, especially when it comes to technical issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your technical knowledge related to electronic and precision medical equipment. Be ready to discuss specific troubleshooting techniques and repairs you've performed in the past. This will show that you’re not just familiar with the equipment, but that you can handle real-world problems.
✨Showcase Your Customer Skills
Since customer satisfaction is key for this role, prepare examples of how you've successfully interacted with clients in previous positions. Highlight any experiences where you’ve turned a negative situation into a positive one, as this demonstrates your problem-solving abilities and customer-oriented mindset.
✨Organise Your Thoughts
With the variety of tasks involved, it’s important to demonstrate your organisational skills. Think about how you manage multiple tasks and deadlines. You might want to share a specific instance where you juggled several responsibilities effectively, showcasing your ability to work under pressure.
✨Be Ready to Discuss Documentation
Since paperwork for traceability and shipping documents is part of the job, be prepared to talk about your experience with documentation processes. Familiarise yourself with tools like Oracle and Agile, and be ready to explain how you ensure accuracy and compliance in your reporting.