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- Tasks: Support a Sales Consultant in managing client portfolios and handling queries.
- Company: Join a dynamic team focused on Group Risk Policies and employee benefits.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be the first point of contact for clients, making a real impact in their experience.
- Qualifications: Knowledge in Group Risk Policies is essential; customer service skills are a plus.
- Other info: This role offers room for growth and the chance to advocate for process improvements.
The predicted salary is between 19000 - 27000 £ per year.
Location: Nationwide
Salary: £22,000 - £32,000 (DOE) + Benefits
My client is looking for a Customer Support Specialist to join their team who has experience/knowledge in Group Risk Policies. The ideal candidate will have knowledge in Group Income Protection, Group Life Insurance, Group Critical Illness, Employee Benefits, or Group Death in Service Pension.
The role of the Customer Support Specialist is to provide office-based support for an assigned Sales Consultant within the Group Risk specialism with the day-to-day running of the client portfolio, including all client and provider interactions. This also includes setting up and supporting actions for policy renewals.
The Client Services Specialist will be the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Daily Duties
- Ensure the smooth running of assigned client portfolio on a day-to-day basis.
- Develop, maintain and cultivate a constructive and professional relationship with Group Risk Sales Executives, Clients and Insurers at all levels.
- Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.
- Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and ensure accuracy at all times and assist with the analysis of data as required.
- Prepare template client reports as requested by the Group Risk Sales Consultant.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
General Responsibilities
- Assist team performance through regular communication with colleagues and manager to establish and raise concerns and provide solutions.
- Ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
- Undertake training in line with agreed objectives. Keep up to date with product and technical developments as required in this role.
- Pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change.
- Undertake ad-hoc work as may reasonably be required by the company.
Group Risk Administrator employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Risk Administrator
✨Tip Number 1
Familiarise yourself with Group Risk Policies, especially Group Income Protection and Group Life Insurance. Understanding these concepts will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance and employee benefits sectors. Attend industry events or join relevant online forums to connect with people who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience in client management and administration. Think of specific examples where you've successfully handled client queries or managed portfolios, as this will be crucial for the role.
✨Tip Number 4
Stay updated on compliance regulations and industry standards related to Group Risk. Showing that you are proactive about learning and adhering to these guidelines will set you apart from other candidates.
We think you need these skills to ace Group Risk Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Group Risk Administrator position. Highlight your relevant experience in Group Risk Policies, such as Group Income Protection or Group Life Insurance.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job. Emphasise your customer support experience and any specific knowledge related to Group Risk policies, ensuring it stands out to the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a suitable candidate for the Group Risk Administrator position, particularly in handling client queries and administration tasks.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the administrative aspects of the role.
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Group Risk Policies
Make sure you brush up on your knowledge of Group Income Protection, Group Life Insurance, and Group Critical Illness. Being able to discuss these topics confidently will show that you're well-prepared and understand the core aspects of the role.
✨Demonstrate Strong Communication Skills
As a Customer Support Specialist, you'll be the first point of contact for clients and providers. Practice articulating your thoughts clearly and concisely, and be ready to showcase examples of how you've effectively communicated in previous roles.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss specific instances where you've proactively resolved issues or improved processes. This will highlight your ability to handle client queries and ensure smooth operations within the team.
✨Emphasise Team Collaboration
The role requires regular communication with colleagues and managers. Be ready to share experiences where you've worked collaboratively to achieve team goals, as this will demonstrate your commitment to team performance and support.
