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- Tasks: Support clients and manage Group Risk policies with a focus on excellent customer service.
- Company: Dynamic company specialising in Group Risk solutions with a supportive team culture.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a difference in clients' lives through impactful insurance solutions.
- Qualifications: Experience in Group Risk policies and strong communication skills are essential.
- Other info: Full-time role with potential for career advancement in a fast-paced environment.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Group Risk Administrator
Location : Nationwide
Salary : £22,000 – £30,000 (DOE) + Benefits
Contract : Full-time, permanent
My client who are looking for a Customer Support Specialist to join their team who have got experience/knowledge in Group Risk Policies. The ideal candidate will have knowledge in Group Income Protection or Group Life Insurance or Group Critical Illness, Employee Benefits or Group Death in Service Pension.
The role of the Customer Support Specialist is to provide office-based support for an assigned Sales Consultant within the Group Risk specialism with the day to day running of the client portfolio, including all client and provider interactions. This also includes setting up and supporting actions for policy renewals.
The Client Services Specialist will be part of the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Responsibilities
- Daily Duties: Ensure the smooth running of assigned client portfolio on a day to day basis.
- Develop, maintain and cultivate a constructive and professional relationship with Group Risk Sales Executives, Clients and Insurers at all levels.
- Be the first point of contact for day to day administration from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.
- Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and ensure accuracy at all times and assist with the analysis of data as required.
- Prepare template client reports as requested by the Group Risk Sales Consultant.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
General Responsibilities
- To assist team performance through regular communication with colleagues and manager to establish and raise concerns and provide solutions.
- To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
- To undertake training in line with agreed objectives. Keep up to date with product and technical developments as required in this role.
- To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change
- To undertake ad-hoc work as may reasonably be required by the company.
- Minimum 1 years experience
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Group Risk Administrator employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Risk Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience with Group Risk Policies aligns with their needs. Confidence is key, so practice makes perfect!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Group Risk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Group Risk Policies, like Group Income Protection or Group Life Insurance. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Group Risk Administrator role. Share your passion for customer support and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills: As a Customer Support Specialist, you'll be the first point of contact for clients and providers. Make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Make sure you brush up on Group Risk Policies, especially Group Income Protection, Group Life Insurance, and Group Critical Illness. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Communication Skills
As a Customer Support Specialist, you'll be the first point of contact for clients and providers. Prepare examples of how you've effectively communicated in previous roles, especially when resolving queries or issues. This will demonstrate your ability to maintain professional relationships.
✨Be Proactive
The job requires someone who can independently respond to queries and manage client portfolios. Think of instances where you've taken the initiative to solve problems or improve processes. Highlighting this will show that you can handle the responsibilities of the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
