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- Tasks: Join our team as a Customer Service Agent, handling calls and managing customer relationships.
- Company: Be part of an exciting global campaign with a dynamic company based in Wokingham.
- Benefits: Enjoy remote work flexibility and a competitive salary of £12.50 per hour.
- Why this job: This role offers a chance to develop your communication skills and make a real impact.
- Qualifications: Previous customer service experience and strong Microsoft Office skills are essential.
- Other info: This is a temporary position starting on January 23rd, 2025.
Finnish speaking Customer Service Agent Location: Remote Type: Temporary – Ongoing Start Date: 23rd January 2025 Salary: £12.50 7am-4pm My client based in Wokingham is looking for a Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook. Requirements Visibility of having worked in a customer service role previously Calm and patient manner Competent in all aspects of MS Office packages specifically Outlook Developed communication skills, including written, spoken. A conscientious work ethic and strong understanding of meeting and achieving deadlines Meeting Call Quality Standards Main Tasks: • Productivity levels such as call answer rates, targets and workstation attendance • Data capture accuracy • Inbound and Outbound calls relating to the product • Managing customer complaints and escalations within the agreed SLA’s • Adherence to company standards, behaviours and values…
Finnish speaking Customer Service Agent employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish speaking Customer Service Agent
✨Tip Number 1
Make sure to brush up on your Finnish language skills, as fluency is key for this role. Practice common customer service scenarios in Finnish to ensure you can communicate effectively with customers.
✨Tip Number 2
Familiarize yourself with Microsoft Outlook and other MS Office applications. Consider taking a quick online course or tutorial to enhance your skills, especially focusing on email management and scheduling.
✨Tip Number 3
Prepare for potential interview questions by reflecting on your previous customer service experiences. Think of specific examples where you successfully managed customer complaints or escalations.
✨Tip Number 4
Research the company’s values and standards. Understanding their culture will help you align your answers during the interview and demonstrate that you are a good fit for their team.
We think you need these skills to ace Finnish speaking Customer Service Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service roles. Provide specific examples of how you've successfully managed customer relationships and resolved issues.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples of your written and spoken communication abilities. You might want to mention any relevant training or experiences that demonstrate these skills.
Demonstrate MS Office Proficiency: Clearly state your proficiency in Microsoft Office, particularly Outlook. If you have any certifications or specific experiences using these tools, be sure to include them.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing to show that you understand the role and its requirements.
How to prepare for a job interview at Mulberry Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully managed customer relationships and resolved issues, as this will demonstrate your capability to meet the demands of the role.
✨Demonstrate Your Communication Skills
Since strong communication skills are essential, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with customers, both verbally and in writing.
✨Familiarize Yourself with Microsoft Outlook
Given the emphasis on Microsoft Office, particularly Outlook, make sure you can discuss your proficiency with it. Consider mentioning any specific features you use regularly and how they help you in managing tasks and communications.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about past experiences where you had to manage complaints or escalations, and be ready to explain your thought process and actions taken.
