At a Glance
- Tasks: Troubleshoot and repair electronic and medical equipment, both in the workshop and on-site.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Competitive salary, hands-on experience, and opportunities for travel.
- Other info: Exciting career growth potential and a chance to work with innovative technology.
- Why this job: Make a real difference by helping customers with essential medical devices.
- Qualifications: Technical skills in troubleshooting and repairing equipment, plus strong communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units.
You will work with the other technician and the warehouse team to ensure that high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements:
- Ability to sell service contracts, accessories and share qualified leads with sales team
- Ability to troubleshoot, test and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with sense of urgency and travel planning
- Good analytical, communication and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers
Job Type: Full-time
Work Location: In person
Field Technician - UK employer: Mulberry Recruitment
Join our dynamic team as a Field Technician in Guildford, where we prioritise employee growth and development in a supportive work culture. With competitive salaries and opportunities for continuous improvement, you will play a vital role in delivering high-quality service to our customers while enjoying the benefits of working in a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician - UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the field technician world. Attend industry events or local meetups to chat with potential employers and get your name out there.
✨Tip Number 2
Show off your skills! If you can, create a portfolio showcasing your troubleshooting and repair work. This will give employers a tangible sense of what you can do and set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, even if they’re not advertising positions. A friendly email can go a long way!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s the best way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Field Technician - UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Technician role. Highlight any relevant experience with electronic or medical equipment, and don’t forget to mention your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and come up with solutions, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of electronic and precision medical equipment. Be ready to discuss specific troubleshooting techniques and repairs you've performed in the past. This will show that you're not just familiar with the equipment, but that you can handle the hands-on work required for the role.
✨Showcase Your Customer Skills
Since customer satisfaction is key, prepare examples of how you've successfully interacted with clients in previous roles. Think about times when you turned a negative experience into a positive one or how you’ve promoted services effectively. This will demonstrate your ability to build relationships and sell service contracts.
✨Organise Your Thoughts
With the variety of tasks involved, it’s important to show that you can manage multiple responsibilities. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a list of your organisational strategies to share during the interview.
✨Be Ready to Travel
Since the job involves travelling to customer sites, be prepared to discuss your flexibility and willingness to travel. Share any relevant experiences where you’ve had to adapt to new environments or work independently, as this will highlight your self-organisation and problem-solving skills.
