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- Tasks: Install and maintain telecom systems while solving technical issues on-site.
- Company: Join a dynamic team focused on delivering top-notch telecom solutions.
- Benefits: Enjoy a competitive salary, company car, and a supportive work environment.
- Why this job: Be part of exciting projects and enhance your technical skills in a collaborative setting.
- Qualifications: Strong technical background with excellent customer service and communication skills required.
- Other info: Work Monday to Friday, 8.30am - 5.30pm, with opportunities for growth.
The predicted salary is between 28000 - 35000 £ per year.
Field Engineer (Telecoms) Office Location: Bradley Stoke, Bristol Salary: £28,000 – £35,000 + Car Hours: Monday – Friday, 8.30am – 5.30pm You will be responsible for attending customer sites to install, maintain and problem solve system issues. You will be instrumental in working with the provisioning and sales teams to ensure solutions are built and delivered to meet customer expectation. You will attend project meetings and ensure stakeholders are updated regularly with progress throughout the project delivery phase. To help maintain and drive efficiency, my client looking for someone with a strong technical background with excellent customer service and communication skills who will have the ability to work independently. Responsibilities: Install Cloud Telephony Systems. Configure and install various network devices and services (e.g., routers, switches, Wi-Fi, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations. Monitor performance and ensure system availability and reliability. Provide Level 2/3 support and troubleshooting to resolve issues. Consult with vendors and other IT personnel for problem resolution. Strong communication skills. Passion for customer service. Collaborator but also able to wo…
Field Engineer (Telecoms) employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer (Telecoms)
✨Tip Number 1
Familiarize yourself with the latest Cloud Telephony Systems and network devices. Being knowledgeable about the specific technologies we use will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in technical roles. We value strong communication skills and a passion for helping customers, so be ready to share examples of how you've excelled in these areas.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Since you'll be troubleshooting system issues, think of specific challenges you've faced in the past and how you resolved them. This will demonstrate your ability to work independently and effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview and show that you're not just looking for any job, but specifically want to join our team.
We think you need these skills to ace Field Engineer (Telecoms)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Engineer position. Understand the key responsibilities and required skills, such as technical expertise in network devices and excellent customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in telecoms, installation of cloud telephony systems, and any previous roles that involved customer interaction. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention how your background aligns with the responsibilities listed in the job description, particularly your experience with network maintenance and troubleshooting.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Mulberry Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight specific experiences with installing and configuring network devices, as well as any troubleshooting you've done. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasize Customer Service Experience
Since this role requires excellent customer service skills, share examples of how you've successfully interacted with clients in the past. Discuss situations where you resolved issues or exceeded customer expectations to show your passion for service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a system issue or manage a project timeline. Think through your approach and be ready to explain your thought process.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would keep stakeholders updated during project delivery and how you collaborate with teams.
