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For Companies At a Glance
- Tasks: Support clients with queries and maintain accurate records while delivering top-notch customer service.
- Company: Join a dynamic team in Farnham focused on client satisfaction and support.
- Benefits: Enjoy 22 days annual leave, on-site parking, and professional development opportunities.
- Why this job: Make a real difference by helping clients and enhancing their experience with our services.
- Qualifications: Experience in customer service, strong communication skills, and a knack for organisation.
- Other info: Work in a fast-paced environment with opportunities for growth and learning.
The predicted salary is between 20400 - 29600 £ per year.
Location: Farnham
Salary: £25,400 per annum
About the Role
Do you enjoy administration, have strong organisational skills, and take pride in delivering excellent customer service? Are you someone who prefers supporting and retaining customers rather than working in a traditional sales role?
We are looking for a Customer Service Administrator to support our clients and internal teams by ensuring accurate administration, clear communication, and a consistently high standard of service throughout the customer journey. As a Customer Service Administrator, you will act as a key point of contact for clients, supporting them with queries, updates, and account changes while working closely with our specialist teams to ensure smooth service delivery.
You will play an important role in maintaining accurate records, supporting client retention, and identifying opportunities to inform customers about services that may benefit them.
Key Responsibilities
- Provide administrative and customer service support to specialist teams, communicating with clients via phone and email
- Maintain accurate and up-to-date client records across internal systems and databases
- Act as a primary point of contact for client queries, ensuring timely and professional responses
- Promote and monitor clients' open banking accounts, educating customers on benefits and ensuring continued connection
- Contact clients to obtain missing application, payment, or data information
- Process changes to client subscription packages, including upgrades and downgrades
- Identify gaps in customer data and liaise with clients to complete information for quarterly returns
- Support client retention by maintaining positive relationships and monitoring engagement
- Advise clients on additional products or services that may be suitable for their needs
- Work towards individual and team KPIs relating to customer contact, retention, and service quality
Essential Skills & Experience
- Previous experience in a fast-paced customer service role, ideally office or phone-based
- Comfortable spending the majority of the day on the phone, with a clear and confident telephone manner
- Strong listening and objection-handling skills
- Experience of up-selling or cross-selling services in a customer-focused manner
- Target-driven with experience working towards KPIs
- IT literate, with working knowledge of Microsoft Word, Excel, and Outlook
- Excellent organisational and time management skills
- Ability to prioritise workloads and manage competing demands in a high-pressure environment
- Strong written and verbal communication skills
Company Benefits
- On-site parking
- 22 days annual leave, increasing to 25 days with length of service
- NEST pension auto-enrolment
- Cycle to Work scheme
- Professional study support and ILM training partnership
Locations
Customer Service Administrator in Farnham, Surrey employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Farnham, Surrey
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be spending a lot of time on calls, make sure you’re comfortable chatting with potential employers. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their customer service approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Farnham, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with what we're looking for. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to express your enthusiasm for the role. We love candidates who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and essential skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've handled customer queries or complaints in the past. This will demonstrate your strong verbal communication skills and your ability to maintain professionalism under pressure.
✨Highlight Your Organisational Skills
The job requires excellent organisational abilities, so be ready to discuss how you manage your time and prioritise tasks. Share specific instances where you successfully juggled multiple responsibilities or improved processes in previous roles. This will showcase your capability to thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific challenges the team is facing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you as well.
