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- Tasks: Support internal employees with IT issues and manage hardware/software maintenance.
- Company: Dynamic IT team in Farnborough with a focus on collaboration.
- Benefits: Salary of £30-35,000 plus benefits and career development opportunities.
- Why this job: Join a supportive team and make a difference in daily IT operations.
- Qualifications: Experience in IT support or helpdesk roles is essential.
- Other info: Opportunity for hands-on experience and growth in a fast-paced environment.
The predicted salary is between 30000 - 35000 £ per year.
Make sure to apply with all the requested information, as laid out in the job overview below.
Location: Farnborough
Salary: £30-35,000 + benefits
My client is currently recruiting for a Support Analyst to join their IT Team. This role will be ideal for candidates who have experience working within an IT Department and have excellent IT Support or Helpdesk experience. You will be supporting a number of internal employees on a daily basis and assisting them with the maintenance, development, and implementation of all hardware and software. The Support Team supplies day-to-day management and issue resolution for all systems - including applications, desktop hardware, desktop operations, and telecoms.
Daily Duties:
- The management of all faults, development requests, and common business.
- The project management of testing, purchasing, and implementation of all hardware and software.
- The primary responsibility of this role is to work as part of the Support Team, within the Infrastructure Services function.
- To assist in resolving tasks, incidents, and user operating issues through direct resolution.
- To assist where necessary in the development, implementation, and delivery of systems and services in line with company requirements.
- To ensure all procedures are documented, maintained, and monitored that relate to Support Centre service delivery.
- To undertake heavy lifting of equipment on an ad-hoc basis such as during office relocations.
- To hold a full valid driver's licence in order to transport equipment between offices.
Support Analyst - IT in Farnborough employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - IT in Farnborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and be ready to showcase your problem-solving skills. We recommend practising with a friend or using mock interview tools to get comfortable with the process.
✨Tip Number 3
Show off your passion for IT! During interviews, share examples of how you've gone above and beyond in previous roles. Whether it’s helping colleagues with tech issues or taking the initiative on projects, let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Analyst - IT in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Support Analyst role and how you can contribute to our team. Keep it friendly and professional!
Follow the Application Instructions: Double-check that you’ve included all the requested information in your application. We appreciate attention to detail, and it shows us you’re serious about joining our team!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your IT support knowledge before the interview. Familiarise yourself with common issues, troubleshooting techniques, and the specific hardware and software mentioned in the job description. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Think about times when you had to manage faults or assist users with operating problems. Being able to articulate your thought process during these situations will demonstrate your capability as a Support Analyst.
✨Understand the Company Culture
Research the company and its values. Knowing what they stand for can help you tailor your responses to align with their culture. It’s also a great way to ask insightful questions during the interview, showing that you’re genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Since this role involves hands-on support, be ready for practical scenarios or technical questions. You might be asked how you would handle a specific issue or to walk through a troubleshooting process. Practising these scenarios can help you feel more confident and prepared.
