Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries via phone and email.
- Company: Dynamic company in Farnborough with a focus on customer service.
- Benefits: Great salary, private medical insurance, and a solid pension plan.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Hybrid work options available and opportunities for personal growth.
The predicted salary is between 22000 - 26000 £ per year.
Location: Farnborough
Salary: £26,000-£29,000 + benefits
Hybrid Options are Available
My client who are based in Farnborough are looking for a Customer Service Representative to join their team. We are looking for candidates who have strong customer service skills and are professional. This role requires someone to have strong communication skills and excellent attention to detail.
Responsibilities:
- To be the lead point of telephone and email contact for clients and prospects needing our advice and services.
- The team manages both inbound and outbound customer service and marketing campaign requirements, booking appointments with our advisers and are the first line response for answering any questions our customers have.
- Manage inbound and outbound calls and book appointments, as well as respond to customer questions, resolve their issues and guide them to the appropriate service or point of contact.
- Responding to customer emails that are sent into the Client Liaison team that require follow up.
- Outbound GDPR compliant calls with clients and prospects after the launch of a marketing campaign to book appointments.
- You will be expected to be able to report on your performance, highlighting any areas you have encountered that may require a different approach or training.
Skills:
- Attention to detail.
- Excellent communication and listening skills.
- Excellent telephone manner.
- Strongly customer focused and able to manage and overcome objections in a financial services sales context.
- The ability to relate to people and not get flustered in conversation.
- Accuracy and attention to detail is paramount.
- Resilient and diplomatic.
Benefits:
- Private Medical Insurance (individual cover).
- Income Protection (75% salary for 3 years).
- Life Assurance (4x salary).
- Critical Illness (£50,000 lump sum).
- Pension 6% Employer, 3% Employee.
Customer Services Representative- 14 Month FTC in Farnborough employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative- 14 Month FTC in Farnborough
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your attention to detail. Prepare examples from your past experiences where you’ve successfully managed customer queries or resolved issues. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Representative- 14 Month FTC in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Representative role. Highlight your strong communication skills and attention to detail, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Relevant Experience: When detailing your work history, focus on roles where you’ve demonstrated excellent customer service skills. Mention specific examples of how you’ve resolved issues or improved customer satisfaction – we love hearing about real-life successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers, resolve issues, and maintain professionalism under pressure. This will show that you understand the core of what the role entails.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on how you explain your past experiences and how they relate to the job.
✨Demonstrate Attention to Detail
Prepare examples that highlight your attention to detail. Whether it’s a time you caught an error in a report or how you ensure accuracy in customer interactions, having specific stories ready will help you stand out.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer call. Practise staying calm and collected while addressing customer concerns, as this will showcase your ability to manage real-life situations effectively.
