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For Companies At a Glance
- Tasks: Be the friendly voice for clients, managing calls and emails with professionalism.
- Company: Established organisation in Farnborough with a focus on customer service.
- Benefits: Great salary, private medical insurance, life assurance, and pension contributions.
- Other info: Hybrid working options available for a better work-life balance.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26000 - 29000 £ per year.
My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.
Key Responsibilities
- Acting as the first point of contact for clients and prospects via phone and email
- Managing inbound and outbound calls, booking appointments with advisers
- Responding to customer queries, resolving issues, and directing customers to the appropriate service
- Handling follow-up emails received by the Client Liaison team
- Making GDPR‑compliant outbound calls following marketing campaigns to book appointments
- Reporting on individual performance and highlighting areas requiring alternative approaches or training
Skills & Experience Required
- Excellent communication and listening skills
- Strong attention to detail and accuracy
- Confident and professional telephone manner
- Customer‑focused with the ability to manage and overcome objections (within a financial services context)
- Calm, resilient, and diplomatic approach
- Ability to build rapport and remain composed in conversation
Benefits
- Private Medical Insurance (individual cover)
- Income Protection (75% salary for up to 3 years)
- Life Assurance (4× annual salary)
- Critical Illness Cover (£50,000 lump sum)
- Pension: 6% employer / 3% employee
Customer Services Representative 12 Month FTC in Farnborough employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative 12 Month FTC in Farnborough
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with clients, try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and gives you a chance to find out if the company is the right fit for you too!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Customer Services Representative role.
We think you need these skills to ace Customer Services Representative 12 Month FTC in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Services Representative. Highlight your communication skills and any experience you have in customer service, especially in a financial context. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your attention to detail and how you handle customer queries with confidence.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of how you've managed customer interactions in the past. We love seeing how you've resolved issues or built rapport with clients, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with their customer service approach and any recent news about them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice answering common interview questions out loud. You could even role-play with a friend or family member. Focus on being clear and concise, and remember to maintain a friendly tone, just like you would with a customer.
✨Show Off Your Attention to Detail
During the interview, highlight your attention to detail by providing specific examples from your past experiences. Whether it’s how you managed customer queries or handled follow-up emails, be ready to discuss how your meticulous nature has led to successful outcomes.
✨Stay Calm and Composed
Interviews can be nerve-wracking, but it's important to stay calm and composed, especially when discussing challenging situations. Share examples of how you've managed objections or resolved issues in the past, demonstrating your resilience and diplomatic approach.