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For Companies At a Glance
- Tasks: Be the friendly voice for clients, managing calls and emails with professionalism.
- Company: Join a well-established organisation in Farnborough with a supportive team.
- Benefits: Enjoy private medical insurance, life assurance, and a solid pension plan.
- Why this job: Make a difference by helping customers and developing your communication skills.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Hybrid working options available for a better work-life balance.
The predicted salary is between 26000 - 29000 £ per year.
My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.
Key Responsibilities
- Acting as the first point of contact for clients and prospects via phone and email
- Managing inbound and outbound calls, booking appointments with advisers
- Responding to customer queries, resolving issues, and directing customers to the appropriate service
- Handling follow-up emails received by the Client Liaison team
- Making GDPR-compliant outbound calls following marketing campaigns to book appointments
- Reporting on individual performance and highlighting areas requiring alternative approaches or training
Skills & Experience Required
- Excellent communication and listening skills
- Strong attention to detail and accuracy
- Confident and professional telephone manner
- Customer-focused with the ability to manage and overcome objections (within a financial services context)
- Calm, resilient, and diplomatic approach
- Ability to build rapport and remain composed in conversation
Benefits
- Private Medical Insurance (individual cover)
- Income Protection (75% salary for up to 3 years)
- Life Assurance (4x annual salary)
- Critical Illness Cover (£50,000 lump sum)
- Pension: 6% employer / 3% employee
Locations
Customer Services Representative in Farnborough, Hampshire employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative in Farnborough, Hampshire
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with clients, try role-playing common customer service scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you too!
✨Tip Number 4
Finally, apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Representative in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Services Representative. Highlight your communication skills and any relevant experience that shows you can handle customer queries like a pro.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for the team. Don’t forget to mention your attention to detail and how you’ve successfully managed customer interactions in the past.
Showcase Your Skills: In your application, be sure to highlight your strong telephone manner and ability to build rapport. We want to see examples of how you've resolved issues or managed objections in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with their customer service approach and any recent news or updates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you would handle difficult customers or resolve complaints. Practising your responses out loud can help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Skills
Highlight your communication skills and attention to detail by providing specific examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've successfully managed customer interactions.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and eager to learn more about the position.