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- Tasks: Be the friendly voice for clients, managing calls and emails with professionalism.
- Company: Established organisation in Farnborough with a focus on customer service.
- Benefits: Competitive salary, private medical insurance, life assurance, and pension contributions.
- Other info: Hybrid working options available for a better work-life balance.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 26000 - 29000 £ per year.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Farnborough (Hybrid options available) £26,000-£29,000 + benefits
My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.
Key Responsibilities- Acting as the first point of contact for clients and prospects via phone and email
- Managing inbound and outbound calls, booking appointments with advisers
- Responding to customer queries, resolving issues, and directing customers to the appropriate service
- Handling follow-up emails received by the Client Liaison team
- Making GDPR-compliant outbound calls following marketing campaigns to book appointments
- Reporting on individual performance and highlighting areas requiring alternative approaches or training
- Excellent communication and listening skills
- Strong attention to detail and accuracy
- Confident and professional telephone manner
- Customer-focused with the ability to manage and overcome objections
- Calm, resilient, and diplomatic approach
- Ability to build rapport and remain composed in conversation
- Private Medical Insurance (individual cover)
- Income Protection (75% salary for up to 3 years)
- Life Assurance (4x annual salary)
- Critical Illness Cover (£50,000 lump sum)
- Pension: 6% employer / 3% employee
Locations
Customer Services Representative 12 Month FTC (Farnborough) employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative 12 Month FTC (Farnborough)
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their values, mission, and recent news. This will help us show that you're genuinely interested and can connect your skills to what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to clients, we recommend doing mock interviews with friends or family. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and thinking critically about the role. We suggest asking about team dynamics or how success is measured in the position.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Customer Services Representative 12 Month FTC (Farnborough)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Representative role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your attention to detail and how you manage customer interactions.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We want to see your skills and experience without wading through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and objections, as this role requires a calm and diplomatic approach. Be ready to share examples from your past experiences that demonstrate your ability to manage customer queries effectively.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. During the interview, focus on maintaining a confident and professional telephone manner. You might even want to rehearse common customer service scenarios with a friend to refine your responses.
✨Demonstrate Attention to Detail
This role demands excellent attention to detail, so be prepared to discuss how you ensure accuracy in your work. Bring examples of how you've successfully managed tasks that required meticulousness, whether it’s handling data or responding to customer inquiries.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.