Customer Support Executive

Customer Support Executive Location: Guildford Salary: £22,000 – £27,000 My client based in Guildford is seeking a Customer Support Executive to join the team, a great opportunity to build hands-on experience in a fast growing tech business, working, learning how operations, sales, logistics, and customer support all come together. Responsibilities Supporting our business customers across their full order cycle – technical queries and order updates, to product advice and quote requests Working with our custom-built fulfilment platform, to drive efficiency and deliver the best support experience Liaising with couriers, suppliers, and manufacturers to keep everything running smoothly and understand the full supply chain Solving problems quickly – whether it’s a shipping issue or technical query, you’ll stay calm and use multiple sources to find the best solution Educating and empowering customers – helping them better understand the products, systems and tools theyre using Supporting sales with a solution-based approach: identifying customer needs and offering the right mix of products Experience and skills GCSEs Maths and English A natural communicator – clear, confident and approachable A determined problem-solver – you don’t stop until the issue is resolved Tech-savvy and curious – you enjoy learning new things and are excited by innovation Organised and proactive – you stay on top of your tasks and take initiative to go the extra mile Benefits Join a dynamic, high-energy team where no two days are the same Gain first-hand experience in distribution, customer experience and B2B sales Enjoy genuine opportunities for growth and progression as the business continues to scale