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- Tasks: Provide top-notch support to customers using accounting software and mentor junior team members.
- Company: Join a fast-growing fintech company in Wokingham with a vibrant culture.
- Benefits: Competitive salary up to £24,800 and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team collaboration.
- Why this job: Combine your accountancy skills with tech support to make a real difference.
- Qualifications: Degree in Accountancy and customer service experience required.
The predicted salary is between 24800 - 24800 £ per year.
A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong customer service skills. You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function.
Key Responsibilities
- Deliver high-quality second-line support via telephone and email to accountancy customers
- Oversee the daily workflow of first-line Customer Support Executives
- Act as a subject matter expert, supporting and developing team members' accounting knowledge and customer service skills
- Collaborate with Compliance Specialists to identify training needs and assist in delivering training
- Maintain a strong understanding of all company products
- Create, update, and maintain support documentation (FAQs, user guides, knowledge base articles)
- Develop internal and customer-facing training materials, including video content
- Act as the lead contact for Accounts Production products within the software suite
- Log and review product enhancements and defects, including testing and validation
- Participate in pre-release product testing
- Monitor and report on team performance against SLAs to the Head of Customer Care
Skills & Experience
- Degree in Accountancy or a related field
- Minimum 6 months experience in a customer service role
- Working knowledge of UK tax, including self-assessment, tax bands, and calculation structures
- Understanding of financial statements, including balance sheets and general accounts preparation
- Familiarity with double-entry bookkeeping principles
- Strong interest in software and technology (role focuses on software support rather than complex tax advisory)
- Excellent written and verbal communication skills
Personal Attributes
- Confident and professional telephone manner
- Clear and concise written communication
- Strong customer-focused approach
- Analytical and well-organised problem-solving skills
- Ability to coach, mentor, and share knowledge effectively
- Positive and professional approach when dealing with customers at all levels
- Proactive mindset with a drive to improve processes
- Ability to influence and engage others
Customer Support Consultant-Accountancy employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant-Accountancy
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Support Consultant. This will boost your confidence and prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Consultant-Accountancy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accountancy background and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your technical knowledge can help our customers. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we love a good chat with our applicants!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Make sure you brush up on your accountancy knowledge, especially UK tax and financial statements. Being able to discuss these topics confidently will show that you’re not just a customer support consultant but also a subject matter expert.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or built strong relationships with clients. This will demonstrate your customer-focused approach.
✨Be Ready to Mentor
Since mentoring junior team members is part of the role, think about your previous experiences in coaching or training others. Be prepared to discuss how you can contribute to the team's development and continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products and the support function. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.