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For Companies At a Glance
- Tasks: Join our team to provide exceptional customer service and build lasting relationships.
- Company: We're a dynamic company based in Redbourn, focused on maximizing customer retention.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team with a 99.5% retention rate and make a real impact!
- Qualifications: Experience in customer service or sales, with strong communication skills required.
- Other info: Ideal for tech-savvy individuals looking to thrive in a collaborative setting.
My client based in Redbourn are seeking a Customer Service Executive to join their team! You will part of a team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a number of customers. Duties and Responsibilities Supporting your customer base and exceeding their expectations. Identifying and creating opportunities that benefit your customers. Working closely with our Partners, building relationships and co-ordinating opportunities together. Performing account reviews Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handling both incoming and outgoing customer sales and service calls. Creating and managing various cases through CRM. Work through your call alerts, and check for signs of fraud. Developing a good product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP. Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved to check it was an effective and remarkable experience. Handling General Billing queries. Understanding & pre-empting the threat from competitors. Using company reporting mechanisms to prioritise your daily/weekly actions. Handling customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills and Experience Customer service, Account management or Sales experience. Ideally has worked in a technology-based industry. Excellent communication skills. A proactive, positive (win-win) attitude. Ability to recognise and pursue a sales opportunity Office 365 knowledge competency Proactive approach and ability to bring new ideas to the team. Ability to forge lasting relationships with customers and partners. Good time management skills and ability to prioritise workload
Customer Service Executive employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the technology-based industry, especially in areas like Mobiles, Connectivity, and VoIP. This knowledge will not only help you understand customer needs better but also position you as a knowledgeable resource during your interactions.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This can help you prepare for handling customer feedback and complaints effectively, ensuring you can provide a remarkable experience.
✨Tip Number 3
Develop a proactive mindset by brainstorming new ideas that could enhance customer retention. Think about how you can identify opportunities that benefit customers and be ready to share these insights during your interview.
✨Tip Number 4
Get comfortable with CRM systems and Office 365. Being proficient in these tools will allow you to manage customer cases efficiently and demonstrate your ability to prioritize tasks effectively.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and skills required for the Customer Service Executive position, such as customer retention, relationship building, and account management.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, account management, or sales. Emphasize any experience you have in a technology-based industry and showcase your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how you've exceeded customer expectations in the past and how you can contribute to maintaining the impressive retention rate.
Highlight Relevant Skills: In your application, make sure to emphasize your proactive attitude, ability to recognize sales opportunities, and familiarity with Office 365. These skills are crucial for the role and will help you stand out.
How to prepare for a job interview at Mulberry Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples from your past experiences where you exceeded customer expectations. Highlight how you built relationships and resolved issues effectively.
✨Demonstrate Product Knowledge
Familiarize yourself with the products and services offered by the company, especially in technology. Be ready to explain how you would educate customers about these offerings.
✨Exhibit a Proactive Attitude
Share instances where you took the initiative to identify opportunities or improve processes. This will show that you have a proactive mindset, which is crucial for this role.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in the role, such as handling complaints or billing queries. Practice your responses to demonstrate your problem-solving skills.
