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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone and email, building strong client relationships.
- Company: Join a growing company in Wokingham with a focus on client satisfaction and teamwork.
- Benefits: Enjoy flexible hours, career development, staff events, and dress down Fridays.
- Why this job: Be part of a friendly team that values your ideas and offers growth opportunities.
- Qualifications: Must have excellent communication skills, attention to detail, and a proactive attitude.
- Other info: Ideal for those who thrive under pressure and love helping others.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Location: Wokingham
Salary: £23,000-£24,000 + Bonus
My client who are based in Wokingham are looking for an enthusiastic Customer Service Administrator to join their team. Due to continued company growth, they are looking for someone with great initiative, confidence and a passion to succeed. You will serve as the bridge between their clients and products, providing excellent customer service and ensuring the timely and successful delivery of their solutions according to customer needs and objectives.
Daily Duties
- Providing excellent service to clients using a blend of phone and email to provide support, advice and encourage best practice.
- To be able to identify customer needs and exceed client expectations.
- Developing and building strong relationships with clients and field staff.
- Able to identify any customer concerns, investigate and escalate/resolve problems in a timely manner.
- A proactive approach and be happy to take on additional responsibility.
- Being flexible and willing to help out with any other area of the business as necessary.
Skill Set
- A solid individual who has a can do approach.
- You must be able to work under pressure.
- Excellent attention to detail.
- Experience in delivering client-focused solutions based on customer needs.
- Excellent listening and negotiation skills.
- Excellent verbal and written communications skills.
- Bringing new ideas to the table for you and your team.
- Building and maintaining strong, long-lasting customer relationships.
- Excellent customer service skills.
- High levels of computer literacy - using multiple systems.
- The ability to work within a team as well as individually.
Benefits
- 37.5 hours per week.
- A proud history of career development.
- A relaxed and friendly office environment.
- Staff events/nights out.
- Holiday increase with length of service.
- Dress down Fridays.
Customer Service Administrator employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves a lot of client interaction, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples where you've successfully resolved customer issues in the past, as this will highlight your proactive approach and ability to handle pressure.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, problem-solving, and relationship-building that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements. Focus on your ability to work under pressure, attention to detail, and experience with client-focused solutions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mulberry Recruitment
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond for clients in the past, as this will demonstrate your commitment to providing excellent service.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or resolve customer complaints, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Communication Skills
Since the role involves a lot of communication with clients, be prepared to showcase your verbal and written communication skills. You could even bring along examples of emails or reports you've written that demonstrate your attention to detail and professionalism.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the company and the role. Inquire about their approach to customer service or how they measure client satisfaction, which will reflect your proactive attitude and eagerness to contribute.
