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- Tasks: Manage bookings and guide customers through the training process.
- Company: Join a vibrant and enthusiastic team in Farnborough.
- Benefits: Earn £25,000 plus £1,800 commission with full training provided.
- Why this job: Great opportunity for growth in a supportive environment with no prior experience needed.
- Qualifications: Confident communicators with a strong telephone manner preferred; office experience is a bonus.
- Other info: Office-based role with clear progression paths available.
Location: Farnborough
Salary: £25,000 + £1,800 commission
Hours: Office based Monday – Friday, 7.45am – 4.15pm
My client is looking for a Customer Service Administrator to join their enthusiastic, hard working and vibrant office in Farnborough. There is no experience needed for this role but if you have previously worked in an office then it’s a bonus. Full training will be given and there is a clear progression path for candidates. You will be booking in courses and tests and helping customers through the training process.
Daily Duties:
- Managing booking process for our candidates.
- Guiding them through the process.
- Being first point of contact for queries and updates.
- Helping to build brand reputation through customer care and review requests.
- Supporting sales team with operational needs.
- Offer customers relevant products to purchase.
Person Specification:
- Previous office experience is a bonus
- Confident
- Strong communication skills with a confident telephone manner
- Hard working
Customer Service Administrator employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you engage confidently with customers and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for queries, being articulate and friendly can make a great impression on potential employers.
✨Tip Number 3
Showcase your ability to manage multiple tasks. In this role, you'll be handling bookings and customer queries simultaneously, so highlighting any relevant experience in multitasking can set you apart.
✨Tip Number 4
Demonstrate your willingness to learn and grow. Since full training is provided, expressing your eagerness to develop within the company can resonate well with hiring managers looking for long-term candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences, even if they are from previous roles outside of customer service. Emphasise your communication skills and any experience in an office environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in the Customer Service Administrator position and how your skills align with the job requirements.
Highlight Soft Skills: Since the role requires strong communication and a confident telephone manner, be sure to include examples of how you've demonstrated these skills in past experiences, whether in work or personal situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mulberry Recruitment
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer service roles, so let your passion for helping others shine through.
✨Demonstrate Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be prepared to showcase your confident telephone manner.
✨Highlight Relevant Experience
Even if you don't have direct experience in customer service, think about any previous office roles or situations where you've helped others. Share these examples to illustrate your ability to manage queries and support customers effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training process, or progression opportunities. This shows that you're genuinely interested in the role and eager to learn more about how you can contribute.
