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For Companies At a Glance
- Tasks: Engage with customers, provide product info, and convert leads into sales.
- Company: Join a luxury retailer specializing in bedroom and household furniture.
- Benefits: Earn a competitive salary plus commission, with a friendly team environment.
- Why this job: Great opportunity to enhance your customer service skills and be a brand ambassador.
- Qualifications: Proven customer service experience and strong communication skills required.
- Other info: Work 40 hours a week, including two Saturdays a month.
The predicted salary is between 24000 - 29000 £ per year.
Customer Sales Advisor Location: Petersfield Salary: £24,000-£29,000 + Commission Hours: 40 hours 5 days a week including 2 Saturdays a month. Shift: 9am-5:30pm My clients who are luxury retailer of bedroom and household furniture are seeking a Customer Sales Advisor to join their friendly team in Petersfield. You will be responsible for delivering an excellent service to all customers, maximising sales opportunities and ensuring a smooth process from start to finish. To apply for this role you will have proven customer service experience and the ability to build rapport naturally. Key Responsibilities: Engage & respond to customer enquiries in a timely manner, understanding their requirements and providing accurate product information to help them select the right products – you must be confident face to face, by phone, on email and live chat Write accurate detailed sales quotations in a timely manner Proactively manage enquiries to convert leads into sales Act as a brand ambassador, delivering a positive customer experience at every touch point Resolve customer complaints and issues effectively with a positive attitude both verbally and written Manage order fulfilment, working closely with suppliers and delivery teams Stay informed about product updates, promotions and company news to provide accurate information to customers Maintain detailed records of customer interactions and transactions in our database. Review and update reports and spreadsheets to keep orders on track Update and maintain sales literature, our e-commerce website and retail POS system (training will be given across all systems) Key Skills & Experience: Previous experience in a customer facing role Excellent verbal and written communication skills, as well as impeccable attention to detail Good numeric and negotiating skills Able to learn quickly, and retain, a great depth of product knowledge Passion for pleasing customers and delivering exceptional customer service Highly proficient in using computer systems and software applications including a working knowledge of excel A positive attitude, strong problem-solving skills, and the ability to work as part of a team are essential attributes for success in this role. Benefits Competitive salary + Commission structure (salary based on experience). Commission is uncapped and would increase with experience and ability. 31 days holiday (including bank holidays) in first year (up to 33 days with service) Generous employee store discount Free parking Comprehensive training
Customer Sales Advisor employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarize yourself with the luxury furniture market. Understanding the products and trends will help you engage customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and phone interactions. Role-playing scenarios can help you feel more confident when responding to customer inquiries and resolving complaints.
✨Tip Number 3
Showcase your ability to build rapport by preparing examples of how you've successfully engaged with customers in the past. This will highlight your customer service experience and your natural ability to connect with people.
✨Tip Number 4
Stay updated on the latest promotions and product offerings from the company. Being knowledgeable about what the brand offers will allow you to provide accurate information and enhance the customer experience.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant sales achievements. Use specific examples that demonstrate your ability to engage with customers and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention why you are interested in working for this luxury retailer and how your skills align with their values and expectations.
Showcase Communication Skills: Since the role requires engaging with customers through various channels, emphasize your strong communication skills in both written and verbal forms. Provide examples of how you've successfully interacted with customers in the past.
Highlight Problem-Solving Abilities: Include examples in your application that demonstrate your ability to handle customer complaints and resolve issues positively. This will show that you can maintain a positive customer experience even in challenging situations.
How to prepare for a job interview at Mulberry Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled customer inquiries and resolved issues, as this will demonstrate your ability to build rapport and provide excellent service.
✨Be Prepared for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might have to respond to a customer inquiry or resolve a complaint. Practice these scenarios beforehand so you can showcase your confidence and problem-solving skills effectively.
✨Know the Products Inside Out
Familiarize yourself with the types of bedroom and household furniture the company offers. Being knowledgeable about the products will allow you to provide accurate information and recommendations, which is crucial for maximizing sales opportunities.
✨Demonstrate a Positive Attitude
Throughout the interview, maintain a positive and enthusiastic demeanor. Employers are looking for candidates who can act as brand ambassadors and deliver a positive customer experience, so let your passion for customer service shine through.
