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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch client services and achieve business goals.
- Company: Join a well-established organisation in the employee benefits and insurance sector.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by leading a dynamic team and enhancing client relationships.
- Qualifications: Experience in team management and strong communication skills are essential.
- Other info: This role offers excellent career progression in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an experienced Client Services Team Manager to join a well-established organisation within the employee benefits and insurance sector. Reporting to the Head of Client Services, you will be responsible for leading a team of Client Services Specialists who deliver a high standard of service to a portfolio of clients. You will play a key role within the leadership team, ensuring operational efficiency, strong client outcomes, and consistent delivery against KPIs, regulatory, and service level requirements. This role offers hybrid working following successful completion of training.
Key Responsibilities
- Lead, motivate, and develop a team of Client Services Specialists to deliver excellent customer service
- Drive team engagement through clear, proactive communication and collaboration
- Set and manage individual and team objectives aligned to business and client expectations
- Monitor performance against financial, operational, service, and quality KPIs
- Conduct regular 1-2-1 meetings and annual performance reviews
- Identify skills gaps and training needs, supporting ongoing development within the team
- Build and maintain strong professional relationships with Sales Consultants, Clients, and Insurers
- Identify opportunities to improve products and services within the existing client portfolio
- Attend internal and external meetings, including insurer meetings and product training
- Provide a professional telephone service to internal and external stakeholders when required
- Ensure compliance with regulatory requirements and service level agreements
Candidate Requirements
- Previous experience as a Team Manager or Team Leader
- Strong people management experience, including coaching, motivation, and performance management
- Proven experience of working to financial, operational, service, and quality KPIs
- Highly organised with strong prioritisation and time-management skills
- A confident leader who leads by example and acts as a role model
- Strong communication and stakeholder management skills
Hybrid working available following training sign-off. Competitive salary up to £36,000 depending on experience. Pre-employment checks will be required.
Client Services Team Manager employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the employee benefits and insurance sector. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your leadership style aligns with their values, especially in client services.
✨Tip Number 3
Practice your responses to common interview questions. Think about how you’ve led teams, managed KPIs, and improved client relationships. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Team Manager role. Highlight your experience in team management and customer service, and don’t forget to mention any KPIs you've successfully met!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership style and how you’ve motivated teams in the past. Be sure to connect your skills with what we’re looking for in this role.
Showcase Your Achievements: When filling out your application, don’t just list responsibilities. Share specific achievements that demonstrate your ability to drive team engagement and meet KPIs. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with their client portfolio and any recent news or changes in the employee benefits sector. This will help you demonstrate your genuine interest and knowledge during the conversation.
✨Showcase Your Leadership Skills
As a Client Services Team Manager, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and performance management skills. Be ready to discuss specific situations where you drove team engagement and achieved KPIs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to handle difficult clients or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's goals for the future, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
