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For Companies At a Glance
- Tasks: Provide top-notch customer support and build strong relationships with clients.
- Company: Established organisation known for high-quality products and excellent service.
- Benefits: Competitive salary, bonus, hybrid work options, and comprehensive training.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 28000 £ per year.
Salary: £26,000 + 5% bonus
Location: Camberley (Hybrid Options Available)
My client is a well-established organisation specialising in high-quality products and solutions for both residential and commercial customers. With strong industry experience and a commitment to delivering reliable, efficient and well-designed systems, we focus on providing excellent service and long-term value to our clients.
The purpose of this role is to provide comprehensive knowledge of all products and deliver high-level support to both internal and external customers, including the external sales teams. Ad hoc duties may include processing quotes and orders within agreed service levels.
Main Duties
- Build strong relationships and maintain a high level of service to internal and external customers.
- Handle incoming calls, webchats, and email queries within the required service level, including enquiries on pricing, stock availability, delivery times, account queries, and basic technical questions.
- Accurately log call reasons and maintain up-to-date agent statuses within the call handling platform.
- Develop thorough product knowledge to enable accurate creation of quotes and orders through internal systems.
- Track customer orders and deliveries through to invoice stage.
- Update internal systems daily, including CRM and SAP.
- Provide basic technical support across all product ranges.
- Support customer visits to the Customer Experience Centre.
- Maintain a solid understanding of business practices, products, and services.
Skills, Qualifications & Experience
- Excellent customer service skills and a professional telephone manner.
- Strong organisational and time-management abilities.
- Experience working effectively within a team environment.
- High proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication skills with the ability to use initiative and elevate issues appropriately.
- Articulate, confident, and well-spoken.
- Experience working towards tight deadlines and service levels.
- Strong accuracy and attention to detail.
- Experience with SAP is highly beneficial, though full training will be provided.
Customer Service Executive in Camberley employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Camberley
✨Tip Number 1
Get to know the company inside out! Research their products and services, and understand their customer base. This will help you build rapport during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive in Camberley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant experience that shows you can handle calls, webchats, and emails like a pro!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Executive role. Mention your passion for providing excellent service and how you can build strong relationships with customers.
Show Off Your Tech Skills: Since the role involves using systems like CRM and SAP, make sure to mention any experience you have with these tools. If you’re not familiar with them, don’t worry—just express your eagerness to learn and adapt!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
Since this role is all about customer service, think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Familiarise Yourself with CRM and SAP
Even if you haven't used SAP before, it’s beneficial to do a bit of research on it. Understanding how CRM systems work will also give you an edge, as you’ll be expected to update internal systems regularly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you’re engaged and serious about the opportunity.
